Job Description

This position supports the QA/UAT team by testing and validating KFC Canada’s digital menus, pricing, promotions, and ordering experiences across owned channels, POS integrations, and third-party aggregators. The role helps ensure accurate and reliable launches by executing test cases, identifying and tracking defects, validating configurations and pricing, and supporting release readiness across cross-functional teams.

• Assist the QA/UAT Lead, with QA and UAT activities for digital menu, pricing, promotional, and ordering changes across KFC.ca, mobile experiences, POS integrations, and third-party aggregator platforms.
• Help translate business requirements into test scenarios, scripts, acceptance criteria, and traceability documentation for positive, negative, regression, and end-to-end testing.
• Prepare UAT test data and environments, coordinate tester access and readiness, execute assigned test scripts, and collect supporting evidence.
• Validate menu hierarchy, item availability, dayparts, modifiers, upsell paths, exclusions, taxes, fees, discounts, bundles, and promotional logic across customer and restaurant touchpoints.
• Verify national, regional, restaurant-level, and aggregator pricing against approved source files, including price overrides, channel differentials, effective dates, and promotional pricing.
• Execute cross-platform and end-to-end tests from menu configuration and POS injection through cart, checkout, order routing, receipt, and reporting outputs.
• Document defects clearly, assign appropriate severity based on established guidelines, support defect triage, monitor status, and retest fixes through closure.
• Complete regression testing for platform releases, menu changes, pricing updates, and seasonal or cultural campaigns under the direction of the UAT Lead.
• Summarize test results, risks, and open issues for the UAT Lead and support launch-day validation and post-release monitoring.
• Assist with Menu Change Requests and POS submissions by confirming requirements, approvals, test coverage, dependencies, and implementation timelines.
• Maintain test cases, QA checklists, defect logs, evidence repositories, release-readiness trackers, and standard operating procedures.
• Support franchisees and Level 2 support teams by reproducing menu, pricing, and ordering issues, gathering details, and escalating findings to the UAT Lead or appropriate technical team.

Working Relationships:

• Internal: QA/UAT Specialist, Digital Products, POS and Digital Product Lead, Digital Programming Pricing Leads, Martech Product Manager, Senior Digital Product Specialist
• External: Cognizant, UberEats, DoorDash Menu Team, Skip Menu Team

Education/Certifications

• Required: Post-secondary education in business, technology, quality assurance, hospitality, or a related field, or equivalent practical experience.

Experience

• This role must have…
• Up to 2 years of experience in quality assurance, user acceptance testing, digital operations, menu programming, pricing, or a related role; relevant internship, co-op, or project experience is welcome.
• Familiarity with test cases, acceptance criteria, regression testing, defect reporting, and test evidence.
• Basic understanding of UAT practices and the defect lifecycle, with an interest in developing end-to-end testing and root-cause analysis skills.
• Working knowledge of digital menu structures, modifiers, promotions, taxes, fees, effective dates, and channel-specific pricing is an asset.
• Flexible to support occasional evenings, weekends, or holidays during critical UAT, promotional, and production launch windows.
• We’d prefer this role to have…
• Exposure to POS systems, digital ordering platforms, content management systems, or aggregator platforms is an asset; familiarity with NCR Aloha or Oracle MICROS Simphony is beneficial.
• Strong attention to detail, organization, analytical thinking, and the ability to identify and document discrepancies accurately.
• Ability to manage assigned tasks across multiple test cycles, meet deadlines, follow established processes, and communicate progress or risks clearly.
• Comfort using ticketing, test management, spreadsheet, and collaboration tools and maintaining organized test evidence.

Working Conditions:

General work conditions

• Full-time hours
• Standard office environment (clean, well-lit, temperature-controlled)
• Work typically performed at a desk/computer workstation
• Access to necessary technology and equipment (laptop, software, etc.)
• Safe working conditions, including policies for harassment and violence prevention
• Access to workplace accommodations under the Human Rights Code
• Meal and rest breaks in accordance with ESA

Job demands

• Requires extended periods of sitting and computer use
• Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms
• Regular communication (in-person, virtual meetings, phone, email

Travel

• This role requires domestic and/or international travel 10% of the time.

The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.