Job Description

Essential Functions (Technical Advisor) – 80%: Digital Treatment Planningo Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter.o Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc.o Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs.o Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE).o Evaluates alignment of scans for planning feasibility before implant placement.o Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members.Customer Serviceo Resolves inquiries pertaining to guided surgery.o Provides digital treatment planning information.o Ensures customer retention and satisfaction.o Provides online consultation for treatment planning as needed.Case/Pan managemento Triages cases into the production flow in a prompt manner.o Creates folders in the shared drive.o Maintains notes in GCX (Glidewell Customer Experience).o Tracks all cases to ensure schedule is adhered to.Administrativeo Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP).o Liaison between the Customer Service department, customers, and internal departments and divisionso Generates and maintain reports as needed.Essential Duties (Production) – 20%:

• Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers.
• Reviews and converts modeless scans from intraoral scanners (IOS).
• Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing.
• Scans impression and/or models as needed.
• Cleans and post-print-processes of surgical guides as needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum two (2) years of customer service experience.
• Minimum three (3) years of dental experience.
• RDA, DA, or CDT preferred.
• Implant experience, required.
• Dental CAD/CAM experience, preferred.
• RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred.

Pay Range: $23.74/hr