Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Digital Innovation Senior Specialist is responsible for the successful delivery of Digital team’s Projects & Initiatives by developing & documenting relevant business requirements, process & ideation, facilitating on project delivery & assisting Digital Innovation Manager on ensuring initiatives’ deliverables that meet business’ objectives

Job Role & Responsibilities

• Project planning: take part in project planning to provide the right business requirements that meet the business objectives & initiatives’ goals / Lập kế hoạch dự án: tham gia lập kế hoạch dự án để cung cấp đúng yêu cầu kinh doanh đáp ứng mục tiêu kinh doanh & mục tiêu của sáng kiến
• Collaborate with stakeholders and cross-functional work with different business units to develop the business requirements and ensure effective implementation.
• Conduct research/ surveys to understand end-users’ insight related to their needs & experience regarding a function/ platform to be built.
• Conduct usability testing to ensure the UI UX is user-friendly and also meet with the requirement of business.
• Conduct analysis & work closely with the technical team to define the appropriate digital solution for solving business problems/opportunities.
• Understand business processes to revise, enhance or review & pre-approve related documents, process diagrams and wireframes conducted by IT.
• Be responsible for the deliverables of those business requirements to meet business expectation & timeline.
• Support in managing project plan which includes business requirements, design specifications and obtain the approvals.
• Project delivery: take part in project management tasks according to the approved plan / Giao dự án: tham gia các công việc quản lý dự án theo kế hoạch được duyệt
• Take lead in project administration tasks as assigned to keep the project moving forward i.e. setup meeting, do meeting minutes and follow up with action items, etc.
• Coordinate with IT & all other related stakeholders for provision of comprehensive project documentation, project delivery plan, cost estimation, testing & issue management, requirement cascading through the development life cycle.
• Assists in enforcement of project deadlines and schedules, project monitoring & reporting.
• Assist Delivery Manager to rollout new product/service. Such assistance may include project operations - training and coaching to user on how to use the application system, creating manuals or participating in User Acceptance Test, etc.
• Assist Delivery Manager to rollout new product/service. Such assistance may include project operations - training and coaching to user on how to use the application system, creating manuals or participating in User Acceptance Test, etc.
• Change management activities: support in executing communications and change management activities for users / Hoạt động quản lý thay đổi: hỗ trợ thực hiện các hoạt động truyền thông và quản lý thay đổi cho người dùng
• Provide product’s properties, unique selling points and how to use guideline to Digital Product Marketing team to ensure communication activities and training courses together with stakeholders are effective implementation
• Receive inquiries and feedbacks from users to have better upgrades or enhancement.
• Conduct surveys/ interviews to understand users’ insights and initiate relevant enhancements/ new functions to improve end-users’ experience.
• Monitor the performances of platforms/ functions to provide a suitable plan to improve digital matrix such as MAU, adoption rate, retention rate, etc.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.