Job Description

DEADLINE FOR APPLICATIONS

23 August 2026-23:59-GMT+03:00 East Africa Time (Nairobi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Digital Transformation Lead Consultant

TYPE OF CONTRACT: Consultant Level 2

UNIT/DIVISION: Technology Division, Digital Services

DUTY STATION: Nairobi

DURATION: 6 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

Under WFP’s Digital Business Transformation Plan (DBTP), WFP is strengthening its next-generation beneficiary and assistance-delivery ecosystem, including registration, the beneficiary registry as the authoritative source of beneficiary identity, enterprise deduplication and digital assistance-delivery capabilities. Effective implementation requires dedicated TECD capacity to connect field realities with technology delivery, support Country Office readiness, and ensure solutions are adopted, sustained and continuously improved in line with operational needs.

The assignment has two complementary aims: to lead discovery and service design that capture Country Office priorities, constraints, user needs and CSP digital enablement gaps; and to support rollout and adoption so solutions are effectively deployed and refined through field feedback.

Reporting to the Head of Service Design, he incumbent will act as TECD’s field-facing coordination focal point, working with Regional BTOs and relevant business counterparts to convert operational requirements, risks and lessons into technology priorities, solution enhancements and governance inputs.

Strategically, the role will help de-risk DBTP investments by ensuring next-generation registration, beneficiary registry and assistance-delivery solutions are based on validated Country Office needs, aligned with CSP priorities, adopted in the field, and translated into capabilities that improve efficiency, continuity and coherent digital transformation across WFP operations.

SCOPE:

The assignment covers beneficiary and assistance-delivery digital solutions, including registration, the beneficiary registry, enterprise deduplication and assistance delivery. It has two main areas of work: first, understanding Country Office priorities, constraints, user needs, journeys and CSP digital gaps, and turning them into process maps, service blueprints and a prioritised requirements backlog; second, supporting readiness, engagement, training, feedback and continuous improvement so next-generation solutions are deployed, used and improved in line with field needs.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Facilitate discovery, business process analysis and service design for registration, beneficiary registry and assistance-delivery solutions, supporting TECD design, rollout and validation.
• Engage WFP, partner and government counterparts through consultations, workshops and user research to validate needs, priorities, behaviours and pain points.
• Document current-state processes and support future-state maps, service blueprints and prioritised requirements, reviewed with business counterparts and TECD teams.
• Turn discovery outputs into actionable artefacts, including research findings, process insights, feasibility inputs, dependencies, backlog items and handover materials.
• Serve as TECD’s business-analysis and field-insight focal point, consolidating needs raised through Regional BTOs and business counterparts and translating them into structured inputs for support, product/design and development teams, without replacing established support or regional engagement channels.
• Support beneficiary and assistance-delivery rollout, transition planning and adoption activities for next-generation DBTP solutions in coordination with Regional BTOs and business teams, providing tools, materials, readiness inputs, change impacts and follow-up analysis while regional teams retain their country-facing coordination role.
• Contribute to CSP digital enablement analysis by consolidating digital capability gaps identified with Regional BTOs and Country Offices and translating them into evidence-based inputs for corporate solution evolution and prioritisation.
• Identify and escalate risks, dependencies and blockers affecting beneficiary and assistance-delivery solutions, including continuity, performance, adoption, data quality and transition planning, through agreed WFP governance and support channels rather than managing incidents directly.
• Promote alignment with corporate systems, support models, data governance, information security, data protection and privacy requirements by identifying issues, documenting implications and referring them to the responsible corporate teams for decision or action.
• Facilitate structured feedback loops across Country Offices, Regional BTOs, TECD, product, support and business teams to inform enhancements, rollout planning and support arrangements, ensuring feedback is channelled through the appropriate regional and corporate mechanisms.
• Contribute to UN80-related beneficiary and assistance-delivery activities within TECD’s mandate and this assignment’s scope.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced university degree in Business Administration, Operations Management, Information Systems, Computer Science, Human-Computer Interaction, Service Design, Programme Management or another relevant field; or first university degree with additional years of related work experience and/or training.

Experience:

At least five years of progressively responsible experience in business transformation, digital assistance services, beneficiary management systems, operational technology support, business analysis, change management or digital solution adoption in humanitarian or development contexts.

Experience supporting Country Offices in the design, planning, deployment and continuous improvement of digital solutions, including coordination between programme teams, technology teams, support functions, cooperating partners and field users.

Experience contributing to discovery, service design, user research, business process modelling, requirements analysis, solution testing or process improvement for complex digital initiatives; exposure to registration, beneficiary registry, assistance delivery, cash-based transfer or case-management systems.

Knowledge & Skills:

• Strong understanding of business transformation, business needs assessment, stakeholder engagement, demand management, change management, operational support models and digital solution adoption in field operations.
• Good knowledge of discovery methods, human-centred design, service design, business process analysis, user research, workshop facilitation, process modelling and agile or iterative delivery approaches.
• Practical experience with requirements documentation, user stories, use cases, test plans, data analysis, dashboards, collaboration tools, process-mapping tools and multidisciplinary delivery environments.
• Strong analytical, coordination, risk-management and stakeholder-management skills, with familiarity with data protection, privacy-by-design and responsible use of beneficiary data considered an asset.

Competencies:

• Excellent communication and presentation skills;
• Organized and detail oriented with strong judgement/decision-making skills;
• Able to articulate complex application concepts in non-technical language;
• Ability to plan and organize work and communicate effectively;
• Ability to handle a large volume of work and to meet strict deadlines;
• Ability to be resourceful, take initiative and use mature judgment;
• Ability to interact positively with people of different national and cultural backgrounds.

Languages:

Fluency in oral and written English. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.