Job Description

The Technology Resilience Analyst supports the Technology Resilience team in strengthening the organization’s ability to prepare for, respond to, and recover from technology disruptions. This role assists with Business Impact Assessment support, disaster recovery planning, dependency mapping, recovery objective validation, documentation, reporting, and assurance activities for critical applications, facilities, and technology services.

The Technology Resilience Analyst will play an important role in advancing the organization's commitment to resilience and recovery. The primary responsibility will be to document and review program documentation; to include Business Impact Analyses, Technology Resilience plans, Plan Activations and Exercises, After Action Reviews, Gap Analyses, and other documentation. Strong organizational and communication skills are essential in achieving these goals. Additionally, this role includes acting as a cross-functional liaison, fostering collaboration between various technology and business teams to strengthen overall technology resilience. Additional duties may be needed to support the organization's overall success.

The ideal candidate is organized, detail-oriented, and comfortable speaking with stakeholders, ideally fostering collaboration between various technology and business teams to strengthen overall technology resilience for the organization. Must be able to document information clearly and be interested in disaster recovery, business continuity, technology risk, and operational resilience. Additional duties may be needed to support the organization's overall success.

Essential Functions

• Support Business Impact Assessment activities by conducting stakeholder interviews and documenting business impact, recovery requirements, ownership, dependencies, RTO/RPO, and operational needs.
• Collaborate with cross-functional teams to evaluate critical systems, data, dependencies, and recovery capabilities to identify gaps, risks, and vulnerabilities that may impact Technology Resilience.
• Assist with the development, review, testing, and maintenance of Technology Resilience and disaster recovery plans for critical applications, facilities, shared service centers, data centers, and other in-scope technology services.
• Support dependency mapping and critical asset inventory assurance by documenting relationships between business processes, applications, infrastructure, vendors, data centers, and supporting technology components.
• Maintain accurate documentation, evidence, trackers, and records related to BIAs, DR plans, ownership, approvals, testing, gaps, risks, dependencies, remediation items, and other Technology Resilience activities.
• Assist with Technology Resilience assurance, metrics, reporting, tabletop exercises, After Action Reports, and remediation tracking to help communicate progress, identify gaps, and improve recovery readiness.
• Utilize strong organizational and communication skills to foster collaboration, knowledge sharing, common terminology, reusable templates, process guidance, and continuous improvement across technology and business teams.
• Support Technology Resilience COE maturity by assisting with collaboration, common terminology, reusable templates, process guides, training materials, stakeholder communications, knowledge sharing, and continuous improvement activities.

Qualifications

• Bachelor's Degree in Information Technology, Cybersecurity, Computer Science, or related field; or the equivalent required work experience
• 3-5 years of experience supporting technology risk assessments, audit readiness, disaster recovery planning, or compliance testing within information technology, cybersecurity, or digital technology environments required
• Experience supporting technology resilience, disaster recovery, business continuity, IT operations, cybersecurity, infrastructure, application support, technology risk, or related activities, including exposure to DR plans, BIAs, recovery objectives, dependency mapping, runbooks, testing, documentation, or resilience process improvement.
• Ability to take direction, work from approved templates and procedures, participate effectively in cross-functional teams, and communicate professionally with stakeholders across varying levels of technical expertise and leadership responsibility.