Job Description

About this role

The Digital Technology Business Partner – Data Centers is the primary liaison between Digital Technology (DT) and the Data Center business. This highly impactful role partners directly with Data Center leadership to shape, prioritize, and deliver digital capabilities that accelerate growth, operational excellence, and customer value across the end-to-end customer journey.

This role requires deep understanding of both data center business operations and enterprise digital technology capabilities. The DT Business Partner is accountable for understanding business priorities, identifying digital opportunities, and envisioning integrated, end-to-end solutions that improve how customers engage with Carrier, from initial engagement and solution design through order fulfillment, service, and lifecycle support. The role also plays a critical leadership position in portfolio prioritization, investment planning, and execution governance, ensuring maximum return on digital investments.

Key Responsibilities

• Act as the strategic bridge between Digital Technology and the Data Center business, developing deep understanding of business strategy, operating model, and value drivers.
• Serve as the primary DT partner Data Center leadership, shaping business strategy through digital capabilities.
• Lead the creation and execution of a comprehensive Data Center digital technology strategy and multi-year roadmap aligned to enterprise DT direction.
• Champion digital capabilities that enhance the end-to-end customer journey, including customer engagement, solution configuration, ordering, project execution, service, and lifecycle management.
• Partner with business and DT teams to deliver seamless, data-driven customer experiences across CRM, CPQ, Commerce, service platforms, and digital channels.
• Own demand intake and prioritization for Data Center digital initiatives, ensuring alignment to business outcomes, architectural standards, customer experience objectives, and ROI.
• Manage digital investment planning, budgeting, and value realization in partnership with Finance and DT.
• Facilitate executive-level engagement sessions, clearly articulating the intersection of business strategy, customer experience, and digital capabilities.
• Provide steering committee leadership and governance oversight for critical Data Center initiatives.
• Bring subject matter expertise across data center business processes and digital platforms, including customer-facing solutions, operations, data, and analytics.
• Apply strong analytical, data-driven decision-making and operate with high personal accountability and self-direction.

Required Qualifications

• Bachelor’s Degree
• 5+ years of experience in IT, Digital Technology and/or technology-enabled business leadership
• 5+ years of proven experience partnering with senior business leaders in complex, matrixed organizations

Preferred Qualifications

• Master’s Degree
• Collaborating with cross functional teams to drive business outcomes.
• Experience supporting or leading industrial, infrastructure, or data center–related businesses
• Strong understanding of customer-facing platforms such as CRM, CPQ, Commerce, service systems, and digital channels
• Strong understanding of data, analytics, and AI capabilities that enable customer insight and personalization
• Demonstrated success translating business and customer experience strategy into executable digital roadmaps
• Excellent executive communication, stakeholder management, and influence skills