Job Description

Digital Technology Analyst I

Location: Atlanta, GA
Contract- 1 Year
Client- Southern Company Services.

We are seeking a motivated Digital Technology Analyst I to support the management, security, and optimization of the company’s digital systems and infrastructure.

This entry-level to early-career role is responsible for maintaining servers, databases, and cloud-based platforms while providing technical support to end users. The ideal candidate has foundational IT knowledge, strong troubleshooting skills, and a proactive approach to system reliability and security.

Key Responsibilities

Systems Administration & Maintenance

• Manage and maintain digital systems including:
  • Servers
  • Databases
  • Cloud-based platforms
• Deploy and configure software applications and system updates.
• Monitor system performance and ensure availability of digital assets.

Security & Compliance

• Implement and maintain security protocols to protect digital assets.
• Monitor systems for potential security breaches.
• Assist with user account management and access control.
• Monitor software license usage and ensure compliance.

Backup & Data Management

• Oversee data backup and recovery procedures.
• Manage and optimize data storage solutions.
• Ensure data integrity and accessibility.

End-User Support

• Provide technical support for digital tools and applications.
• Troubleshoot hardware and software issues.
• Assist users with access requests and system-related inquiries.

Documentation & Inventory Management

• Maintain detailed documentation of:
  • System configurations
  • Processes and procedures
  • Software licenses
  • Hardware inventory

Collaboration & Continuous Improvement

• Work closely with cross-functional teams to understand technology needs.
• Collaborate with IT professionals and vendors for system upgrades and enhancements.
• Contribute to process improvements and operational efficiency.

Required Qualifications

• 1–3 years of experience in IT support, systems administration, or digital technology roles.
• Basic knowledge of:
  • Servers and databases
  • Cloud platforms
  • User access management
• Understanding of cybersecurity principles and data protection practices.
• Strong troubleshooting and problem-solving skills.
• Ability to document processes clearly and accurately.
• Excellent communication and teamwork skills.

Technical Skills (Preferred)

• Windows/Linux server fundamentals
• Cloud platforms (Azure, AWS, or similar)
• User account management (Active Directory or similar)
• Backup and recovery tools
• Basic network troubleshooting
• Microsoft Office Suite