Job Description

About the Role

As our Digital Systems Administrator, you'll play an important role in keeping the digital platforms our Ambassadors use every day running smoothly. Working within our Ambassador Development team and reporting to the Digital Systems Executive, you'll support the administration, maintenance and continuous improvement of our digital ecosystem, helping to deliver a seamless experience for our Ambassador community across both the UK and US markets.

This is a varied, detail-focused role spanning our Web Ordering site, eLearning platform, content management system, asset library, AI Chatbot, Events Platform and CRM app. You'll work closely with our Digital team and cross-functional partners to support launches, promotions and platform improvements, while identifying and resolving issues before they impact our Ambassadors.

You don't need to arrive knowing every platform we use. What matters is that you're organised, digitally confident and naturally curious, with a sharp eye for detail and a genuine desire to understand how things work. If you enjoy bringing order to complex systems, spotting the things others might miss and taking pride in getting the details right, you'll thrive in this role.

Key Responsibilities

• Support the day-to-day administration and upkeep of our Ambassador digital platforms, ensuring information remains accurate, current and easy to access.
• Perform regular audits across Ambassador systems, including our UK and US platforms, identifying inconsistencies and ensuring information is correctly maintained.
• Manage SKU and digital product set-up across relevant systems, ensuring product information, pricing and availability are accurate and up to date.
• Upload, organise and maintain content and digital assets across our Web Ordering site, eLearning platform, content management system, asset library, AI Chatbot, Events Platform and CRM app, ensuring resources are accurate, accessible and easy to find.
• Support the Digital Systems Executive and wider Digital team with offers, campaigns, product launches and promotional activity across our platforms.
• Work collaboratively with cross-functional teams to ensure digital requirements are understood, prepared and delivered accurately and on time.
• Conduct platform testing, including User Acceptance Testing (UAT), for new products, promotions and platform enhancements, documenting, troubleshooting and escalating issues where required.
• Assist Ambassador Support with queries relating to Ambassador digital systems, providing clear and accurate information.
• Support the set-up and administration of digital systems for online and live events.
• Support the organisation and delivery of Ambassador communications where required.
• Work alongside the Digital Systems Executive and third-party partners to support new platform features, enhancements and continuous improvements.
• Share ideas and insights that contribute to platform roadmaps, helping identify opportunities to improve systems, processes and the Ambassador experience.
• Provide wider administrative support to the Digital team, including form creation, documentation and maintaining clear records and processes.

What We're Looking For

We're looking for someone who enjoys working with digital systems and takes pride in getting the details right. You'll be naturally curious, proactive and organised, with a methodical approach to problem-solving and a genuine desire to improve the digital experience we provide to our Ambassador community.

You'll bring:

• Strong attention to detail, particularly when working with data, product information and digital content.
• Strong organisational skills, with a proactive and hands-on approach to managing multiple priorities accurately.
• Confidence working across multiple digital platforms, with the curiosity and adaptability to learn new systems quickly.
• A methodical approach to checking information, spotting inconsistencies and resolving problems.
• Clear written communication skills, with the ability to create accurate content, communications and documentation.
• Strong collaboration skills and the confidence to work with colleagues across different teams.
• A genuine interest in digital systems, technology and improving user experiences.
• The ability to work independently while knowing when to ask questions or escalate an issue.

Desirable

• Previous experience working with CMS, CRM, e-commerce or product management systems.
• An understanding of User Acceptance Testing (UAT) or experience supporting digital testing processes.
• Experience uploading and managing digital content or assets across online platforms.
• Experience supporting product, promotional or campaign set-up within digital systems.
• Previous experience working with digital platforms within a retail, beauty, direct selling or community-led environment.

What We Offer

Employment Type: 

This role is offered full-time, Monday to Friday, 9 am to 5 pm.

Location: 

Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.

Hybrid Working: 

Enjoy a blend of office and remote working with a minimum of 3 days in the office.

Salary: 

£28,000

Benefits: 

Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.

Start Date: 

Immediate

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.