Salary:
Competitive + Bonus
Digital Support Team Manager – Ripon (Hybrid)
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.
As a Digital Support Team Manager based in Ripon, you’ll be responsible for:
Leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels
Supporting and enhancing digital trading capabilities for customers, branches, and the wider business
Collaborating closely with the Digital team to continuously improve and develop the overall digital customer experience
Overseeing team performance through effective communication management and strong people leadership practices
Building and maintaining strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers
And here’s what we’d like you to have:
Attention to detail and strong organisational skills
Excellent customer service and communication skills
Good people management and relationship skills
Strong decision-making skills
Remaining calm under pressure
Ability to work in a fast-paced and diverse environment
We look forward to receiving your application.
#ACMM50
Wolseley Group is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade professionals.
We supply 160,000 different products from three distribution centres to over 650 branches across the UK. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of a leading UK specialist distributor across plumbing, heating, cooling pipe and infrastructure products, you’ll have access to a wide variety of career opportunities.
