Job Description

Digital Support Specialist

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a reliable, customer-focused Office-Based Technical Support Specialist to join our Digital team. You will provide first and second-line technical assistance to external customers, resolve hardware/software issues, maintain office systems, and ensure smooth daily technology operations within our workplace. You will work on-site to deliver timely, effective support and minimize downtime for all Machine control equipment

Key Responsibilities

• Provide remote technical support to all customers for machine control products.

• Be the point of contact for off machine support. Process data sets using CAD software. Check and validate all customer data prior to export and model upload.

• Troubleshoot and resolve issues with operating systems for Trimble, Leica and Smart Construction products,

• Log, track, and manage all support requests via the IT ticketing system, ensuring timely resolution and clear communication with users.

• Set up, configure, and maintain new user accounts, RTK, Works Manager and Conx Systems,

• Perform routine system updates, and maintenance to keep on hire technology secure and running efficiently.

• Assist with onboarding/offboarding processes: equipment provisioning, data transfer, and account setup for remote services.

• Maintain and log all technical support cases, track software assets, and report on equipment needs or replacements.

• Document technical processes, solutions, and FAQs for internal knowledge sharing.

• Escalate complex technical issues to senior staff, providing detailed information for fast resolution.

• Adhere to company IT policies, data protection regulations, and security best practices always.

Required Qualifications & Skills

• Education: GCSE / National 5 in Maths & English; IT-related qualification or certification

• HNC / Diploma / BSC Degree in Civil Engineering or Construction

• Previous experience in a technical support, IT helpdesk, or similar role

• Strong knowledge of Windows operating systems, common office applications (MS 365), and CAD computer hardware.

• Excellent problem-solving skills and ability to diagnose technical issues systematically.

• Great communication skills: able to explain technical concepts clearly to non-technical colleagues.

• Customer-focused, patient, and professional attitude.

• Ability to work independently and as part of a team; strong time-management skills.

• Commitment to data confidentiality and information security.

Desirable Skills

• Knowledge of ticketing systems

• Familiarity with basic server maintenance or network diagnostics.

• Experience supporting industry-specific software relevant to our business.

What We Offer

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.

• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.

• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.

• Modern Equipment: Work with the best and latest plant and machinery in the industry.

• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.