MediaMarktSaturn

Digital Strategy Manager - Services & Solutions (m/f/d)

MediaMarktSaturn  •  Ingolstadt, DE (Onsite)  •  19 days ago
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Job Description

Your Tasks

  • Analysis of market dynamics, customer needs, performance data, and competitive moves to derive actionable insights and define priorities
  • Identification and shaping of new growth opportunities across the full Services & Solutions portfolio, with strong focus on digital-led and GenAI-enabled business models
  • Development of holistic strategic blueprints for embedding services, contracts, protection, support, and digital lifestyle solutions across the full customer lifecycle
  • Translation of strategic opportunities into business cases, execution-ready roadmaps, and cross-functional initiatives
  • Cross-functional alignment and stakeholder management across international and local teams
  • Establishment of a clear strategic roadmap, measurement of initiative impact, and realization of targeted business outcomes
  • Prioritization and activation of EBIT-accretive initiatives; increase in penetration, attachment, retention, and customer lifetime value; strengthening of digital contribution to service sales and usage across the lifecycle

Your Profile

  • Strong experience in strategy, business development, digital business, category management, or growth roles in a complex commercial environment
  • Solid understanding of retail, services business models, digital ecosystems, and customer lifecycle monetization
  • Strong Enterpreneurial Mindset & Skills
  • Proven ability to build business cases and work with performance data and market analysis
  • Demonstrated collaboration with cross-functional stakeholders in an international matrix organization
  • Familiarity with digital transformation, platform thinking, and GenAI-driven changes in customer interaction models (strong plus)
  • Strategic thinking, analytical problem solving, and strong commercial acumen
  • Ability to connect big-picture vision with execution-ready roadmaps and initiatives
  • Critical thinking, structured communication, and stakeholder alignment skills
  • Data-driven mindset with the ability to derive insights and challenge assumptions
  • Outcome orientation, pragmatism, and ability to move from ambiguity to action
  • Fluency in English
  • Background in venture building, enterpreneurship is a plus

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Additional Benefits

Job Infos

​Location: Ingolstadt, Düsseldorf, München

MediaMarktSaturn Retail Group

Department: HQ - Services & Solutions

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Michaela Lenck

Recruiter: Michaela Lenck

MediaMarktSaturn

About MediaMarktSaturn

MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. The company operates with approximately 1,000 stores in 11 European countries with online sales platforms, claiming market position 1 or 2 in nine European countries.

As part of its strategic realignment, the company is developing itself from a classical product seller to a solutions-oriented omnichannel platform which integrates the topics customer and sustainability into all of its business activities. MediaMarktSaturn is using the term "Experience Electronics" to describe its repositioning and, at the same time, the range of services it offers its customers. With its portfolio of formats and brands, the electronics retailer is focusing on customer experience and personal advice. The own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 50,000 people and is majority-owned by CECONOMY AG. The company's sales amounted to around EUR 22.2 billion in fiscal year 2022/23, with online sales accounting for 22 percent of this figure. With around 2 billion customer contacts per year across all channels, the electronics retailer has an enormous reach. (Data as of 30 September 2023)

Visit https://www.mediamarktsaturn.com/career-at-mediamarktsaturn for more information on MediaMarktSaturn as an employer and current vacancies.

https://www.mediamarktsaturn.com/imprint

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Ingolstadt, DE
Year Founded
Unknown
Website
mediamarktsaturn.com
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