Job Description

The Digital Solutions Manager position is responsible for driving business growth by meeting new and existing customers. This role will perform sales (business solutions) for Software and Digital scope for North America and assist Global sales. This dynamic individual will leverage their exceptional sales and negotiation skills to build strong relationships with clients, identifying their needs, and proposing tailored software solutions for airport/airlines digital platforms & media. Through regular meetings and presentations, the Digital Solutions Manager will showcase the value and benefits of digital solutions, ultimately closing deals and contributing to our overall success. Additionally, this role requires maintaining accurate records of customer interactions, providing exceptional after-sales support, and staying updated on market trends and competitor analysis.

Responsibilities

ESSENTIAL FUNCTIONS

• Maintain positive long-term relationships with executive leadership, support leadership, field leadership, customers and stakeholders.

• Create, maintain relationships with Airports, account management for digital scope, combining Sym3, BRS, Self Service Technologies (CUSS), FIDS/AODB and digital solutions using Daifuku and 3rd party software and hardware to create an overall solution, work along DOC Business Solutions Managers in Airport area.
• Manage and maintain up-to-date functional and cost knowledge of: DOC software solutions, IT hardware (server, virtualization, network) solutions and database and virtualization solutions.
• Develop and maintain a business partnership with current customers and explore new opportunities to expand our services in modernization of airports through digital transformation.
• Actively engage with customers and stakeholders regarding performance, feedback, and opportunities.
• Support the development, implementation and growth of Airport Digital roadmap, strategy and modernization market. Staying current on trends, software, and technology.
• Motivate fellow team members to promote trust, challenge the status quo, and deliver service excellence.
• Actively contributes to the development of comprehensive sales strategies to win business.
• With DOC product and technical support, lead the Digital bid/proposal creation activities in the region, including:

• Performing extensive technical writing for section development.
• Creating RFP timelines with assignments and schedules identified.
• Managing deadlines to ensure sections are obtained on schedule.
• Coordination and production of final document for submission.

• Lead the preparation and delivery of presentations to customers and company management.
• Lead the monitoring of procurement/lead websites for Digital scope.
• Responds to requests for information and other customer inquiries.
• Lead the digital activities for trade shows and conferences in the region.
• Compliance with company Safety program policies and procedures.
• Compliance with the company’s Quality program policies and procedures.
• Perform additional duties/assignments as may be required by Management.

Qualifications

BASIC QUALIFICATIONS

• In depth knowledge of self-service & digital aviation market (e.g. CUSS, AODB, FIDS, BRS)
• Good understanding of IT solutions technologies including cloud, operation systems, Cyber security, administration and database design.
• Good understanding software development process.
• High School Graduate or General Education Degree (GED).
• 5+ years of business development, sales, or account management experience.
• Must have demonstratable proficiency in the use of Microsoft Word, Excel and PowerPoint.
• Excellent analytical ability and strong capability to make sound judgments.
• Functions well under pressure and easily pivots as deadlines and priorities change.
• Proficient in use of CRM solutions.
• Solid understanding of IT project management and ITIL Framework.
• Exceptional communication skills, including an innate ability to communicate on overall efforts, progress, and results.

PREFERRED QUALIFICATIONS

• 10+ years’ experience in the Aviation IT industry, with a focus on baggage or passenger experience.
• Bachelor's degree in Business, Computer Science, Digital Media, or a related field.
• Project Management Professional (PMP) certification or equivalent.

ADDITIONAL SKILLS & ABILITIES

• Ability to travel up to 50%
• Ability to accept responsibility and account for his/her actions.
• Ability to use thinking and reasoning to solve a problem.
• Ability to take care of customer needs while following company procedures.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to focus on a goal and obtain a pre-determined result.
• Ability to formulate a sound decision using the available information.
• Ability to effectively build relationships with customers and co-workers.
• Possess the trait of being organized or following a systematic method of performing a task
• Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
• Ability to get along well with a variety of personalities and individuals.
• Ability to obtain the proper resources to complete job assignments.

PHYSICAL DEMANDS: The physical demands of this position vary by day and are not based solely on a single workday.

Physical Demands

Lift/Carry

Stand

O (Occasionally)

10 lbs or less

O (Occasionally)

Walk

O (Occasionally)

11-20 lbs

O (Occasionally)

Sit

F (Frequently)

21-50 lbs

O (Occasionally)

Handling / Fingering

F (Frequently)

51+ lbs

N (Not Applicable)

Reach Outward

F (Frequently))

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Push/Pull

Crawl

O (Occasionally)

10 lbs or less

O (Occasionally)

Squat or Kneel

O (Occasionally)

11-20 lbs

O (Occasionally)

Bend

O (Occasionally)

21-50 lbs

O (Occasionally)

Drive

O (Occasionally)

51+ lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Additional Responsibilities

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. By signing below, I acknowledge and affirm that I have read, understand and discussed any problems that I may have fulfilling the duties outlined in the above job description with the Manager of Human Resources. Employee Signature: ________________________________ Date: ______________

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