CoVantage Credit Union

Digital Services Specialist

CoVantage Credit Union  •  $20 - $31/hr  •  New Lenox, IL / Antigo, WI / Neenah, WI / Wausau, WI (Onsite)  •  23 hours ago
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Job Description

Unleash your potential with a career in the modernized world of digital banking! CoVantage is seeking a full time Digital Services Specialist to join our Contact Center team. This individual will provide efficient, professional service to members through digital channels and Virtual Teller ATM.

CoVantage invests in our team members! The pay for this role is $20.38-$30.56 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job duties

  • Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
  • Provides support assistance of Virtual Teller ATM such as cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
  • Seek opportunities to provide exceptional service and strengthen the member and credit union relationship.
  • Provide members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions to increase financial value.
  • Assist with special projects such as reporting that relates to online issues, account openings, and other areas to help enhance the digital services experience.

Qualifications

  • Have a minimum of 3 years’ credit union experience or an Associate’s Degree
  • Ability to work fully onsite
  • Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people on a daily basis
  • Able to regularly apply sound judgment with respect to member interactions
  • Able to be organized and efficient while working in a fast-paced work environment
CoVantage Credit Union

About CoVantage Credit Union

Our mission is to welcome all regardless of wealth; provide outstanding value and exceptional service; work with members experiencing financial challenge; and remain financially strong.

CoVantage Credit Union came into business in 1953. From the beginning, CoVantage has been member-owned and operated, with a philosophy of doing business for "people-not-profit" that still holds true today.

Over the years, we’ve grown significantly, with over 500 employees in 24 locations serving 180,000+ members!

Our culture sets us apart from the rest. We start by hiring the best people and present them with exciting challenges and growth opportunities. Our employees go beyond handling financial matters. They give back to our Wisconsin and upper Michigan charter-area communities by promoting financial literacy to students and adults, and by volunteering for civic groups, school events, and more.

Employees are eligible for bonus pay of 4% or more per year based on role. The bonus is based on wages paid from Jan. 1 through Dec. 31 of the previous year. The percentage received is based on the overall financial performance of CoVantage and individual employee performance.

Eligible employees can participate in health and dental insurance. There are three different health insurance options to choose from, along with Health Savings Account and Flexible Spending Account options that potentially include generous employer contributions!

Additional benefits include:

-A generous 401(k) employer match of up to 200%

-Paid vacation plus paid sick leave every year for eligible employees

-Paid holidays and your birthday off with pay

-Plus, paid time off to volunteer in your community!

If this sounds like an organization you would be proud to work for, we want you. We'll give you a chance to grow and an opportunity to serve. To learn more, visit www.covantagecu.org/careers.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Antigo, WI
Year Founded
1953
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