Within Swiss Markets ITteam, this role ensures the stability, quality, and continuous improvement of e‑Commerce, Retail,CRMand Digitalsolutionsfor theRegion (Switzerland, India, Brazil, Mexico, LATAM).

The position has a strong Run, Supportand Quality orientation, with significant responsibility on testing, coordination, incident and bug management, while also covering small to medium functional projects and evolutionsin close collaboration with Business teams, Global IT, Markets,European ITand external partners.

The role sits at the crossroads of support,quality assurance, and projectmanagement anddelivery, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem.

Keye-Commerce applications are SAP HYBRIS (e-CcommerceBackoffice,migration planned), Adyen(PSP), Kibana/ELK(Monitoring), CommerceTools(new eCommerce engine)and all systems linked toorderfulfillment management.

Major Retail applicationsin the scope of this positionarethe ORACLE POS (ORION program), theClienteling app(My Boutique App),theCRMecosystem(around thePioneer solution),Adyen,theafter-salessolution (ACET),thetraffic countingsolutions(Tallyfi, Prodco),RFID,InChanel, MyInventory App,OAB solutionsetc.

Key Responsibilities

Run, Stability & Quality

• Guarantee the availability, performance, and qualityof e‑Commerce,BoutiquePOS, Digital applications,CRM platforms and related services (web, OMS, payment, client services).

• Coordinate runactivities, incident management, and root cause analyses with global, regional, and local IT teams.

• Monitor recurring issues and contribute to preventive and corrective action plans.

Support, Testing & Validation

• Co‑leadtesting activitiesin close and equal collaboration with the Digitaland Division teams, with shared responsibility on quality and readiness.

• Jointly define, plan, and coordinate testingactivities(SIT, UAT, regression, non‑regression) for run topics and projects.

• Ensure, together with Digitaland Division teams, proper coverage of functional, integration, and end‑to‑end tests

• Collaborate on the validation of fixes, enhancements, and releases prior to production deployment.

• Contribute with the Digitaland Divisionteams tothe continuous improvement of testing processes, documentation, and ways of working

Project & Evolution Contribution

• Lead or contribute to small and medium‑scale projects and functional evolutionsrelated to e‑Commerce, Retail, Digitaland CRM.

• Coordinatethee-Commercemigrationrollout withthe Digital team, GDS (the Globalteam), and thelocalteam (market)

• Ensure quality, operational readiness, IT coherence, and smooth handover from project to run.

• Participate in roadmap planning,taking into accountoperational constraints and dependencies.

• Define and implement interfaces betweenvarioussolutions in collaboration with the suppliers andinternal or externalpartners. Carry out testing of solutions/upgrades/bug fixes, including interface testing.

• Implement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with the European IT teams that develop most of the applications used for Boutiques in the Swiss Markets region.

• Contribute to the monitoring and coordination of all tasks related to systems and technology aspects for theBoutiqueopening, renovation and relocation.

Coordination & Governance

• Act as a key interfacebetween Business, Markets, Global IT,Europe ITand external partners.

• Organize and animate operational follow‑ups, workshops, and coordination meetings.

• Maintain clear documentation and ensure compliance with IT governance, security, and audit standards

What you will bring to the role

• Education: 5 years of higher education in engineering​

• Successful experience ine-Commerce,Retail and CRM fields(minimum3years), ideally in theFashion orLuxury goods sector. 

• IT knowledge: stronge-Commerce andCRM technical and functional expertise ismandatory

• Functional expertise of the e-Commerce journey(from browsing to order confirmation to reverse logistics).OMS & Fulfillment flows, payment flowsand release management should haveno secretsfor you.

• Salesforce for CRM is a plus; POS systems (such as ORACLE XSTORE & SIOCS or CEGID CBR-Y2) would be a plus; SQL queries, scripts, ETL, and web services would be a plus. Familiarity with RFID,boutique counting, queue management, OAB, etc

• Strong experience inrunoperations, testing coordination, and incident management.

• Proven ability to coordinate multiple stakeholders in an international and multicultural context

• Languages: Fluent French and English (Spanish, Portuguese, or German would be a plus)​

• Excellent communication skills.​

• Ability to listen and understand business needs in order to translate them into technical solutions​

• Multitasking: Ability to effectively prioritize and execute multiple tasks in thefast-pacedenvironment with multiple priorities​

• Analytical and synthesis skillsTechnical curiosity: researching available or innovative technical solutions and challenges based on needs​

• Autonomy and proactivity, adaptable nature.

• Appetite for working in a stimulating and evolving environment.

• Responsiveness and pragmatism in implementing solutions.​

• Team spirit.​

Why Join

This role is a centralpillarof e‑Commerce, Retail, Digitaland CRMapplicationreliability and qualitywithintheSwiss Markets. It offers a balanced position between operationalexcellenceandproject contribution, in a complex and international luxury environment, with progressive evolution opportunitiesbased on expertise and performance.

Position basedin Geneva, Switzerland

Permanentcontract,starting ASAP