Job Description

About FIS and Digital Retail Banking

As the world works and lives faster, FIS is guiding the future of how people pay, bank, and interact with financial institutions. Within our Digital Retail Banking segment, we build modern, scalable solutions that help banks of all sizes serve their customers with simple, intuitive, and secure digital experiences. From consumer onboarding to everyday money movement, we deliver capabilities that power the core of how financial institutions engage their communities.

About the Assisted Channel

Even as digital adoption grows, assisted channels remain essential to how financial institutions serve their customers. Branch associates and contact center agents handle complex, high‑trust interactions that require clarity, empathy, and expertise whether opening accounts, resolving servicing issues, or guiding customers through moments that technology alone can’t solve.

At FIS, we invest deeply in the assisted experience across both the branch and the contact center Our goal is to give bankers and agents modern tools that reduce friction, eliminate swivel-chair processes, and provide a unified view of customer information. The Digital One Banker application sits at the core of this strategy, enabling consistent, efficient, and compliant workflows no matter where the customer reaches out. From the lobby to the phone channel, we’re elevating the associate experience so institutions can deliver fast, confident, and human-centered service.

About the Role

We are seeking a Product Manager to shape the next generation of the Digital One Banker application, spanning both account opening and servicing solutions used by thousands of bankers across the country. In this role, you will drive product strategy, collaborate closely with engineering, UX, Site Reliability Engineering, and work directly with bank clients to understand evolving needs and turn them into industry‑leading capabilities.

This is a highly cross‑functional and visible position ideal for someone who loves building products, solving real customer problems, and influencing the future of retail banking.

About the Team

You’ll join a tight‑knit, high‑impact product team focused on elevating the banker experience and modernizing branch technology. We partner deeply with UX, engineering, SRE, product marketing, client engagement, and other product lines across Digital Retail Banking. The team values clarity, accountability, learning, and building products that bankers actually enjoy using, not technology for technology’s sake.

We work collaboratively, iterate quickly, and prioritize solving meaningful customer problems with simplicity and excellence.

What You Will Be Doing

• Define and own the product vision and roadmap for Digital One Banker, ensuring the banker experience is fast, intuitive, and scalable across account opening and servicing workflows.

• Partner with clients including major regional and national banks —to understand their operational needs, regulatory requirements, and branch strategies, translating them into actionable product capabilities.

• Collaborate with UX researchers and designers to create experiences that reduce banker effort, streamline workflows, and resolve friction in complex in‑branch interactions.

• Work closely with engineering and SRE to ensure features are technically feasible, built for scale, and supported with reliability, performance, and resilience in mind.

• Translate requirements into clear user stories, prioritize backlog items, and guide features through agile development cycles.

• Monitor product performance and adoption, using data to improve workflow efficiency, reduce handle time, and enhance overall banker satisfaction.

• Stay ahead of industry trends in onboarding, identity, branch technology, and customer/associate experience to inform product strategies and innovation opportunities.

• Represent the product externally, participating in client discussions, roadmap reviews, release briefings, and RFP responses.

What You Will Need

• 7 + years of product management experience in SaaS, fintech, banking, or other enterprise software environments.

• Understanding of retail banking, account opening, KYC/identity, servicing workflows, or similar domains or a strong desire to learn.

• Ability to break down complex operational processes and convert them into intuitive, elegant digital workflows.

• Experience working with UX, engineering, and SRE teams in agile environments.

• Strong communication and storytelling skills, especially when translating client needs into product direction.

• Analytical mindset with comfort using data to drive decisions and measure impact.

Added Bonus If You Have

• Background in Digital or Retail Banking

• Familiarity with compliance, identity verification, or onboarding solutions

• Experience building products that operate at scale across multiple bank cores or environments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $119,560.00 - $200,840.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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