Job Description

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Digital Sales Supervisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

• Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
• Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
• Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
• Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
• Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
• Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.
  
  

Requirements:

• Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.
• Excellent written and verbal communication skills in both Indonesian and English.
• Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
• Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
• Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
• Willingness to work on a rotational shift schedule, including weekends and public holidays