Job Description

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Digital Solutions Representative (DSR) will focus on the execution of current and future digital strategies. The DSR will work to expand the footprint and adoption of Intuitive’s digital portfolio by selling digital products to targeted customers, driving adoption and ensuring the surgeons are taught how to access and use the technology. The DSR will serve as the liaison between internal teams and the customer, providing surgeon feedback, ensuring ease of use for the surgeon through thorough training and sharing leads with other teams. The DSR will collaborate cross-functionally to target, drive product utilization, and support customers in new and existing accounts. Collaborating with cross-functional teams is essential to excel and provide an easy-to-use solution with the goal of driving product use from clinical care team and surgeons.

Essential Job Duties

• Consult with customers and understand their needs. Collaborate with sales, Digital

Networking team to drive adoption of digital portfolio with surgeons.

• Drive adoption and utilization of digital solutions through targeting, customer support, and

continuous consultation and thorough training on functionality and benefit.

• Drive continuous expansion and development of the digital user base by working with key

surgeon thought leaders and other key customers to develop a qualified lead funnel.

• Partner with Key Account, Clinical and Capital teams to identify digital solution leads and

develop targeted customer strategy.

• Engage with prospective customers via video meeting, email, and in person where

applicable to understand their needs and communicate the value of our digital solutions.

• In-person meetings may be required as needed.
• Effectively collaborate with cross-functional teams in the corporate office to understand

assigned business and needs.

• Partner with Sales and Marketing to ensure success of regional and virtual market

development events, trade shows, and other industry activities.

• Develop KOL’s for digital portfolio.
• Achieve quarterly and yearly sales and adoption goals.
• Use Salesforce.com to organize activities, manage pipeline and report territory progress.
• Responsibly manage administrative tasks; reporting, outcomes of support activities,

submission of expense reports, etc.

• Support product demonstrations & attend cases as needed

to drive adoption and train surgeons for utilization.

• Ability to manage large pipeline, territory of surgeon

targets.

• Become subject matter expert with the ability to adapt to new features/innovation.
• Help drive processes/approaches to improve internal team operations.
• Gather and funnel customer feedback to engineering to drive product improvement.

Qualifications

Required Skills and Experience

• Minimum 2 years of experience in a business development role in the medical field
• Proven experience with cross-functional collaboration
• Demonstrated success with influencing customers and leadership via phone and video

meeting

• Ability to communicate and present ideas clearly to internal teams and customer-facing

stakeholders (surgeons, nurse managers, hospital C-suite leadership)

• Excellent communication skills, both written and verbal
• Carry self-directed approach to meet project/team goals with minimal supervision
• Ability to work independently remotely with some in person sales activities
• Self-led with ability to navigate complex sales scenarios
• Great time management and a detailed organization approach in a fast-paced

environment

Required Education and Training

• Bachelor's degree or equivalent experience required

Preferred Skills and Experience

• Understands the basics of HL7, PACS (picture archival and communications), DICOM,

EPIC interfaces, etc.

• Experience working in hospital operating room environments preferred
• Experience in training physicians preferred

Additional Information

当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。

この職位は、業務上のニーズや、採用候補者の経験、知識、技能に応じて、ここに記載されている職務レベルと異なるレベルで採用される場合があります。

報酬は、主に採用された職務レベルと候補者の資格に基づき、適用される法律に従って決定されます。