Job Description

About Luxehouze

Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.

Responsibilities

• Handling inbound leads (new sellers) and converting them into closed deals, as well as being responsible for the end-to-end acquisition process.

• Assigning, prioritizing, and resolving customer tickets efficiently using Zoho CRM workflows and automation.

• Hit acquisition and revenue targets while delivering a premium customer experience.

• Building and maintaining strong relationships with sellers to foster long-term partnerships and maximize satisfaction.

• Working closely with other departments such as sales, finance, merchandising, QC, and customer support to ensure a seamless seller experience.
• Gathering feedback from sellers to identify areas for improvement and to enhance the overall seller experience.

Requirements

• 1-2 years of experience in Digital Sales / Customer Experience / Luxury Lifestyle Providers.
• Have basic sales and negotiation skills.
• Hospitality or high-end customer service background is preferred.
• Have previous experience in CRM Tools such as Zoho / Salesforce / Zendesk.
• Have strong communication skills in Bahasa Indonesia & English.
• Have strong ownership over the responsibility.
• Have the HEAT personality (Hear, Emphatise, Apologize, Take Action).