Job Description

Looking for a positive, upbeat, solutions-oriented personality to serve as our Digital Reputation Specialist, Sports. This specialist is responsible for monitoring and responding to app reviews posted on mobile app store review sites and social media channels, such as, but not limited to X (Twitter), Facebook, and Instagram. This person will communicate with the appropriate management teams to ensure issues and inquiries are handled quickly, diplomatically and effectively.

• Managing high-profile accounts on behalf of Caesars Sportsbook. It will be your job to personally manage the online presence of incoming property reviews.
• Interact with stakeholders daily to escalate any recurring issues or trends seen in multiple reviews.
• You will work autonomously to decide on the best course of response for the brand reputation, escalating to department management as needed.
• Utilize reporting tools to deliver monthly analytics reports to management team.
• Act as a strategic counselor to operations teams in monthly reputation meetings.
• Use of an enterprise social media technology platform (Sprout Social) for real-time responses to Facebook, X, and other official networks to rectify guest issues and manage app review response through Apple App Store and Google Play App Store.
• Ensure responses are as accurate as possible and customer issues are addressed fully.
• Provide outstanding service through the written word. Must have excellent grammar and spelling skills.
• Routes issues beyond the scope of their duties to appropriate department and follows up to ensure guest satisfaction.
• Able to multi-task in a fast-paced environment.
• Use discretionary decision-making and independent judgment to determine resolutions when applicable.
• Provide customer support by demonstrating sufficient product and industry knowledge.
• Must be proficient in navigating the internet and social media websites.
• When new information is received, department knowledge base is updated immediately.
• Creates a fun, comfortable and professional work environment; free from negativity.
• Must have excellent communication and be able to get along well with co-workers/work as a team.
• Proficient with computers and able to learn multiple platforms quickly and efficiently.
• Must present a polished and professional appearance.
• Complete all tasks assigned by management team.

• Must be 21 years of age or older
• Copywriting experience a plus
• 1-3 years professional company reputation/social media experience preferred
• English, Communications or related college degree preferred
• Experience in a sports industry-focused or customer service environment

ADDITIONAL REQUIREMENTS

• Knowledge of the sports betting ecosystem, including responsible gaming considerations, is preferred
• Must have a flexible schedule, able to work weekends and holidays
• Adherence to regulatory, departmental and company policies and procedures

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.