Job Description
Job Location: Central Warehouse - 7940 S Valley View Blvd - Las Vegas, NV 89139
Salary Range: $12.25 Hourly
ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
ESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position
Summary
The Digital Recycling Specialist is responsible for maintaining Retail Store technologies, computer systems and peripherals, within Retail Store and Mission business environments. They are responsible for performing a full workload of product installation, support services and repair on Goodwill’s Solutions and non-Goodwill Retail products. This includes in store systems, tv, media players, POS, Retail machines, and pc’s/laptops. The Digital Recycling Specialist is accountable for customer satisfaction, metrics attainment, and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange, on-premises basic product and store equipment problem diagnosis, adjustment, and/or repair. The Digital Recycling Specialist may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to products using well established documentation and procedures.
Responsibilities
- Performs basic repairs and services on products, including problem determination, utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems. Is also capable of performing a basic level of freelance diagnostics and repair but may require occasional assistance from more experienced team members to carry out complex product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team.
- Travels within assigned Retail locations to perform installations, relocation, discontinuance, product level engineering, configuration changes, upgrades and/or modifications to Retail POS equipment.
- Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation.
- Works, prioritizes, and schedules work to meet or exceed customer service level objectives. Arranges all travel plans in a timely, cost-effective manner using company approved business tools and has the ability to respond to schedule changes with minimal notice. Has flexibility to work varying shifts including overtime and weekends as necessary.
- Ensures installation activities are accurately documented in accordance with Goodwill standards and practices using automated systems and/or established reports. This includes but is not limited to call, mileage, timecards, and expense reports.
- Effectively maintains and manages trunk stock to support all customers.
- Assists in any other projects or tasks as determined by management.
Core Competencies
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- - - Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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- - - Dependability
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- - - Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
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- - - Service Oriented
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- - - Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
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- - - Teamwork
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- - - Works collaboratively and respectively with others and is sensitive to team member
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Job Specific Competencies
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- - - Productivity
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- - - Effectively problem solves while managing workload and time. Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines. Assists others to ensure productivity. Makes a meaningful difference.
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- - - Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
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- - - Detail Oriented
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- - - Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects.
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- - - Technical Skills
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- - - Maintains current understanding of technical processes and equipment. Uses technology to increase performance, productivity, and communication.
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QualificationsEducation, Experience and Requirements
Required
- Proven reliability and meeting attendance expectations.
- Independent and self-driven integrity to maintain productivity with little supervision.
- Exhibits a high level of adaptability and flexibility.
- High School Diploma or equivalent completion.
- Must possess strong interpersonal skills with excellent communication skills.
- Communicates effectively and in a professional manner with the public and team members.
Preferred
- Bilingual (English and Spanish) is a plus.
Environmental Factors
- Fifty percent of duties will be performed in an office environment with regulated temperatures. Fifty percent of duties will be conducted at the Retail Stores, Clearance Center, Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.
Physical Factors
- Must be able to lift 25 pounds.
- Must have the ability to perform physical requirements of the job (prolonged physical exertions, including standing. reaching, bending, pushing, pulling, lifting, carrying, and climbing).
