Job Description

A. PROFILE

Role Title: Digital Quality Assurance Specialist

Reporting to: App Design and Development Senior Manager

Division: Digital

Department / Section: Digital

B. CONTEXT

Purpose

The purpose of this role is to identify defects, ensure high-quality, error-free delivery, improving user experience and execution of all digital services and features across U9's key digital products and platforms. This includes validating releases on the MOA app, M-Pitesan Consumer and Agent/Merchant apps, Website, Chatbot, and Dealer App.

Context

This position operates within the broader context of U9's digital transformation and customer experience strategy. As the organization expands its digital footprint, maintaining a high standard of quality and engagement across multiple platforms is essential. The role contributes directly to user satisfaction, operational excellence, and data-driven leadership decisions by ensuring that all digital touchpoints function reliably, content is delivered effectively, and performance insights are clearly reported and actionable.

C. ROLE ACCOUNTABILITIES

• Design and develop test plans, test scenario, and test cases

• Execute test cases and document any defects

• Validate functional, regression, integration, and UAT testing

• Ensure delivery of high-quality, perfectly functioning U9 apps

• Provide detailed test summaries and reports

• Support release cycles and production monitoring

• Report any bugs, glitches, loading issues, and any other user experience issues

• Take ownership of all defects from discovery through to closure

• QA of all customers facing UI/UX in entire U9 digital channel ecosystem, both existing and new

• Continuous alignment with all key stakeholders on testing status

• Local customer insights & suggestions (versus competition)

• Drive continuous improvement in QA processes

D. KEY PERFORMANCE INDICATORS

• App User satisfaction

• App Stability Metrics

• Defect Leakage Rate

• Production Severity

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with

Internal: Business Solution Analysts, Customer Experience department, IT department, RA department

External Developer Team

Decision Making: Quality of app builds & product developments

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Ideal candidate has hands-on experience in testing digital products across web, mobile, and backend systems. The ideal candidate will have a strong foundation in software testing methodologies, defect management, and collaboration within Agile teams to ensure high-quality product delivery.

• QA experience

• Manual testing (web, mobile)

• Regression and integration testing

• Ability to design comprehensive test plans & test strategies

• Experience in release cycles and UAT coordination

• 2-3 years of first work experience

Minimum Entry Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.

• Fluent English language