About the role:

Reporting to the Digital Publishing Manager, the Digital Publishing Coordinator is an integral member of the Digital Publishing team. The coordinator works closely with a team of Publishers and Technical Consultants to support website initiatives for business partners throughout Sun Life.

What will you do?

• Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met.
• Monitor and triage the Global Publishing Intake queue within set service level agreements.
• Oversee intakes for quality assurance and maintaining the intake system.
• Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites.
• Routinely perform website accessibility and quality assurance audits.
• Serve as the primary point of contact for web intakes, including support and escalation.
• Ensure accurate recording of data to enable and support reporting and measurement.
• Monitor the team's inbox.
• Coordinate and liaise with clients and internal team members as necessary.
• Identify relevant training needs, provide recommendations, and update training documents.
• Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary.

What do you need to succeed?

• 1 to 2 years of experience in a Coordinator or Specialist role
• Understanding of digital technology and digital channels
• Experience with request intake tools and workflow management
• Experience consulting with stakeholders and driving digital solutions to meet business requirements
• Adaptive to change and mentally flexible
• Exceptional attention to detail and quality
• Excellent communication, time management, organization, and analytical skills

Preferred Skills:

• Familiarity with basic HTML coding, CSS, and JavaScript are an asset
• Previous experience working in content management applications, in particular Adobe AEM is an asset but not required
• Knowledge of Web Content Accessibility Standards (WCAG 2.1 AA) in web content publishing and site management.
• Bilingualism (English/French) is an asset
• Critical thinking, problem-solving, and situational analysis
• Ability to work independently
• Developed client management skills, especially discretion and diplomacy in dealing with stakeholders
• Highly motivated to learn and work in digital technologies

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “ Best Places to Work” by Glassdoor, 2021 and 2023