Job Description

Business Unit: Conversion - We’re CRO experts who help brands optimize their digital ecosystems, websites, platforms, and customer experiences to drive real, measurable growth.

Team: Digital Projects

Reporting to: Digital Project Lead

Location: Vancouver - Hybrid

ABOUT

GAIN is a creative-led, insight-driven company that blends data, tech, and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers, we don’t just embrace innovation – we engineer it, transform information into action, and ideas into breakthroughs. 

This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and  Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.

THE ROLE

As a Digital Project Manager, you will be accountable for the execution of multi-faceted digital programs for your assigned clients; leveraging the resources and expertise of experimentation strategists, account managers, researchers, designers, and developers both internally and on the client’s team. You will be at the forefront of identifying opportunities to improve the efficiency and quality of execution of digital programs processes for Conversion and our clients.

RESPONSIBILITIES

• Overall client success, satisfaction, and retention through excellent & efficient execution of program deliverables.

• Manage the execution of a Fortune 500 experimentation & insights program, operating within client experimentation programs at various capacities in facets of successful experimentation programs.

• Own the overall schedule and resourcing to ensure project deliverables (experiments, research projects, etc.) and timelines are met.

• Manage stakeholder relationships, review and obtain input at key stages, and make judgment calls to ensure continued alignment and transparency.

• Continuously improve delivery quality & efficiency with Directors of various teams by recommending and implementing new processes.

• Hosting the daily Huddle to ensure effective cross-departmental communication of accountabilities, due dates, and roadblocks.

• Overcome technical obstacles by troubleshooting, consulting, and coordinating the relevant internal and external stakeholders.

• Lead day to day client communications to ensure alignment and transparency, by maintaining professional, clear and accurate communication with internal and external stakeholders within a timely manner.

• Be responsible for Quality Assurance activities of experiments.

• Monitor client budgets and ensure Conversion's work is highly profitable.

• Identify revenue opportunities within the day-to-day client engagement.

• Contribute to customer bi-weekly strategy discussions with relevant client information, proactively identifying solutions for client management issues and expansion opportunities.

• Consult & develop processes for experimentation within existing client workflows and structures; potentially leading client workshops & discussions regarding experimentation process & workflows.

Requirements

• 3+ years of post-secondary education and/or equivalent work experience in digital marketing, marketing project management, or related activities.

• Solid working technical knowledge of A/B testing tools, processes, and frameworks.

• Strong skills with online collaboration tools like M365, gSuite, Asana, Jira, Harvest, etc.

• Basic web language understanding (HTML, CSS, Javascript)

• Top-notch written and oral communication skills. You’ll not only need to communicate complex subjects in a way that’s easy to understand with the rest of the team but will also need to work closely with clients.

• Experience in utilizing AI and new technologies for project management tasks, such as meeting summarization, task automation, and drafting design or technical briefs, to drive efficiency and quality.

• Not afraid to take charge and own complex situations with multiple stakeholders and participants

• Detail-oriented, unwavering in your standards – always meeting and exceeding high benchmarks of accuracy and quality

• Able to identify technical problems and develop sound, carefully thought-out solutions

• A firm, factual communicator, able to complete quick decisions in response to changing conditions

• Resourceful and dependable, able to excel rather than withdraw when you encounter roadblocks and obstacles

• Efficiency-driven – always looking for opportunities to do things faster, easier, and more effectively

• Able to see the big picture – Understanding the ‘why’ of situations to make the most effective decision.

HOW YOU’LL WORK

Rebel Thinking: We don’t accept “good enough”. Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.

Make It Happen: “We turn intent into momentum.” Making it Happen is about turning ambition in to action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.

Swarming Our Expertise: “Individually smart. Collectively unstoppable.” Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solve harder problems faster and deliver results no single expert could achieve together.

Benefits

• Hybrid work environment + a home office allowance
• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start
• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Dog friendly office, because our furry friends are part of the team too.
• Office gym membership
• Reward + recognition programs to recognize your team (and be recognized) for all that we do

The typical hiring range for this role is $70,000 - $80,000 annually. This range reflects our commitment to our compensation philosophy, internal equity, and comes with a competitive and comprehensive total rewards package. Base pay will be determined based on role-related skills, knowledge, and experience.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity