Job Description

This role is responsible for leading the digital programming and pricing execution for KFC Canada across own channels and third-party aggregators. The role ensures accurate menu configuration, pricing logic, and promotional execution while collaborating with cross-functional teams to optimize digital workflows and resolve technical issues. The position requires a strong understanding of POS systems, digital platforms, and operational processes to support seamless customer experiences and business growth.

• Lead the setup, initial testing, and deployment of digital offers and menu configurations across KFC’s own channel and aggregator platforms.
• Troubleshoot menu exclusions, modifier logic, and pricing discrepancies.
• Manage national pricing structures and ensure accurate categorization across all digital platforms.
• Ensure pricing logic is consistent and visible across Uber Eats, SkipTheDishes, DoorDash, and KFC.ca.
• Coordinate MCR (Menu Change Request) and POS form submissions for digital promotions.
• Oversee execution of seasonal and cultural campaigns including UAT readiness and go-live timelines.
• Define and document digital menu workflows, timelines, and best practices.
• Identify and resolve bottlenecks in digital programming and pricing workflows.
• Collaborate with marketing, operations, tech support, and external vendors to ensure timely and accurate campaign launches.
• Support franchisees and Level 2 support teams with urgent and non-urgent menu issues.
• Work with POS programming lead to resolve POS injection failures and staged validation failures due to menu items and pricing on every other day's basis.
• Education/Certifications
• Required:
• Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Experience
• This role must have…
• 2+ years of experience in digital menu programming, pricing, or digital operations.
• Strong understanding of POS systems, digital menu platforms, and content management systems.
• Familiarity with NCR Aloha and Oracle MICROS Simphony POS systems.
• Exceptional attention to detail and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Experience with aggregator platforms and digital campaign execution is a strong asset.
• Flexible to work evenings, weekends, or holidays during key promotional windows.

Working Conditions

• General work conditions
• Full-time hours
• Standard office environment (clean, well-lit, temperature-controlled)
• Work typically performed at a desk/computer workstation
• Access to necessary technology and equipment (laptop, software, etc.)
• Safe working conditions, including policies for harassment and violence prevention
• Access to workplace accommodations under the Human Rights Code
• Meal and rest breaks in accordance with ESA
• Job demands
• Requires extended periods of sitting and computer use
• Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms
• Regular communication (in-person, virtual meetings, phone, email)
• Travel
• The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
• This role requires domestic and/or international travel 10% of the time.