Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
The Digital Program Coordinator serves as the central operational backbone and administrative anchor for this regional organization. Combining the rigorous operational mechanics of a Service Resource Coordinator (RC) and Project Administrator (PA) with modern SaaS program management, this position ensures the flawless execution, resource scheduling, financial tracking, and lifecycle administration of Trane’s connected digital solutions.
Administer and maintain the regional repository of digital service agreements, recurring SaaS contracts, software licenses, platform enablement, and subscription renewals across the Upper Midwest customer portfolio.
Coordinate the provisioning, onboarding, and activation of Trane Cloud platforms, remote monitoring applications, Trane AI integrations, and intelligent building analytics.
Track contract renewal cycles, warranty expirations, and service agreement milestones to prevent service interruptions or billing lapses.
Create, configure, and maintain digital project records within Trane’s enterprise resource planning (ERP) and field service management software.
Monitor project milestones, critical-path dependencies, and delivery schedules to ensure compliance with customer commitments.
Generate, publish, and distribute weekly and monthly project status dashboards, tracking key performance indicators (KPIs) for regional leadership.
Review and process project-related work orders, ensuring accurate labor and material coding prior to financial closeout.
Support continuous improvement initiatives by documenting standard operating procedures (SOPs) for the regional digital operations framework.
Schedule and support Digital team members to installation, maintenance, and emergency service calls.
Interface continuously with the Regional Digital Help Desk to triage incoming customer issues, automated building alerts, and connectivity interruptions.
Collaborate with the Digital ASM and Local Service Managers to forecast monthly labor demand, review capacity constraints, and identify staffing or subcontracting needs.
Act as the designated administrative escalation contact for customer inquiries regarding digital agreement status, service schedules, or billing questions.
Investigate service delays or administrative bottlenecks, coordinate corrective action with internal teams, and ensure rapid resolution.
Coordinate proactive communication with client facility managers regarding planned software maintenance windows, remote firmware updates, and on-site visits.
Represent Trane with professionalism, empathy, and clarity, upholding the company’s reputation for operational excellence and customer partnership
Education: Associate degree in Business Administration, Operations Management, Technology Management, Construction Management, or equivalent practical experience. Bachelor’s degree preferred.
Experience: 3 to 5+ years of successful experience in project coordination, service resource coordination, field dispatching, or project administration.
Proven track record within a technical field service organization, commercial HVAC/mechanical contracting firm, building automation system (BAS) provider, or technology solutions company.
Demonstrated experience managing project finances, including purchase orders, expense reconciliation, budget tracking, and customer invoicing.
Familiarity with Software-as-a-Service (SaaS) business models, recurring service agreements, or software licensing lifecycles.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Exceptional Organization & Prioritization: Proven capacity to manage high volumes of concurrent projects, schedules, and administrative requests with meticulous accuracy.
Communication & Interpersonal Skills: Clear, professional verbal and written communication skills suitable for coordinating with technicians, technical specialists, business leaders, and commercial clients.
Problem-Solving & Agility: Proactive mindset capable of identifying workflow bottlenecks, investigating discrepancies, and executing corrective solutions in a fast-paced environment.
Technical & Software Aptitude: Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Teams, Outlook, SharePoint); ability to rapidly master proprietary scheduling, ERP, and SaaS management tools.
$68,178.33 - $94,640.00
Exception Hourly
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Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
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The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Trane Technologies is a global climate innovator advancing sustainability through our leading brands Trane® and Thermo King®, which bring efficient and sustainable climate solutions to buildings, homes and transportation across the globe. Together, we are one team innovating for a better future.
At Trane Technologies, we are driven by a common purpose: to boldly challenge what’s possible for a sustainable world. While our products and services work to transform climate control, our company’s goal is to combat climate change. Sustainability is embedded in everything we do. Every team member has an impact on our bold 2030 Sustainability Commitments and is empowered to act and bring solutions to life.
Our employee experience sets us apart as a special place to work. We are committed to fostering a culture of inclusivity, innovation and growth. When you join Trane Technologies, you become part of a team that shares a common purpose and values, working together to create a sustainable future. Our core values—Uplift Others, Make an Impact and Thrive at Work and Home—guide us in supporting our community, driving meaningful change and ensuring work-life balance.
Explore our career opportunities and join us as we boldly go.
