Job Description

Why iCrossing

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

The Digital Product Architecture team is a part of the Digital Solutions business unit at iCrossing and is part of an integrated cross functional team driving client outcomes. Digital Product Architecture will pragmatically utilize iCrossing’s strengths in all our competencies from strategy to technical delivery and everything in between. As the Digital Product Architect, you will have a key leadership position in driving strategic value for our clients while also clarifying client needs and aligning those to overall client KPIs and Business Goals. This role will also be embedded with and lead Agile delivery teams to document, guide, and communicate the overall solution. This is a fulltime temporary-to-hire position and will require two days in the office.

What you’ll do

• C-Suite advisor for digital transformation technical enablement
• Anticipate and plan for digital transformation technology needs and impediments by working with key stakeholders to mitigate critical path impediments
• Design and customize digital maturity assessments and contextualize strategic roadmaps to help clients establish and achieve their digital objectives.
• Challenge key stakeholders to enable experience capabilities – establish legitimacy as a leader in digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
• Manage and prioritize voices of the customer, employee, and partner to effectively manage competing digital solutions
• Establish technical authority and build client relationships to define and crystallize support for technology decisions, program delivery issue mitigation, and end to end digital program outcomes
• Own the technology advisory for a client’s experience-led growth agenda – use human and market insights to enable future growth opportunities through new technical product development and usage, technically enabled processes, and technology upskilling.

Who you are (required core competencies)

• 10+ professional services experience in both technical and functional engagements working with business and technical teams in the digital domain
• Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources
• Expert with digital tools and development practices, such as marketing automation, digital web property development, DevOps, and data infrastructure/modeling
• Enterprise level technical experience, data-driven decision making, and complex system troubleshooting
• Experience in leading cross-functional teams in a highly matrixed environment with strong sense of ownership and collaborative outcomes
• Mastery of with change management and influence mapping to support digital initiatives    
• Be the client-facing team lead that understands client goals and objectives, making recommendations when a client may not fully know what they want/need, and guiding clients to making decisions that successfully drive business outcomes that align with their goals.
• Experience with Adobe Experience Cloud products, specifically Experience Manager Sites and Experience Manager Assets
• Accountability for what your team is delivering – taking an active role during the development phase, understanding all requirements, and knowing better than anyone else what “done” looks like. Done meaning that what was built actually meets all requirements, functions properly, visually matches what was designed, etc.
• You will be responsible for setting priorities for what the team is working on, ensuring that tasks are explained/understood by all required parties such as Developers and QA Engineers
• Adobe Experience Manager Business Practitioner Professional Certification
• Experience working with other applications within the Adobe Experience Cloud suite of products such as:
  • Real-Time CDP, Journey Optimizer, Customer Journey Analytics
  • Salesforce Sales Cloud
  • Marketo Engage
  • Workfront
• You have a background in website development such as starting your career as a software engineer and progressed into a client-facing/leadership role

The estimated hourly range for this position in Chicago is between $78 and $91. For New York City, the estimated hourly range for this position is between $86 and $101. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a competitive benefits package that includes: 

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays, vacation, and sick time
• Parental Leave
• Employee assistance program and other company benefits