Job Description

Responsibilities:

Provide timely and efficient support for digital insurance products across multiple platforms
Diagnose and resolve customer issues related to digital products, collaborating with the development team for complex problems.
Monitor digital product performance and user feedback to proactively identify and resolve recurring issues.
Ensuring all data uploads are done on a daily basis across all products.
Serve as the main point of contact for customers experiencing technical issues with digital products.
Supporting the Digital Underwriting Lead in delivering new products and applications
Liaise and escalate to specific line of business underwriting teams when Underwriter referral is required.
Develop a basic understanding of the Underwriting principles behind each of the digital products offered.
Stay current on regulatory changes, industry trends, and best practices in digital underwriting.
Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

Knowledge and Skills

Knowledge of insurance industry regulations and digital compliance standards.
Familiarity with insurance platforms and APIs

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

About Munich Re

Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the capital investment company MEAG. We are globally active and operate in all lines of the insurance business.

Since our founding in 1880, we’ve been known for our unrivaled risk-related expertise and sound financial position. We offer customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake to the 2017 Atlantic hurricane season. We possess outstanding innovative strength, which enables us to also provide coverage for extraordinary risks such as rocket launches, renewable energies, cyber attacks, or pandemics.

We’re also playing a key role in driving forward the digital transformation of the insurance industry, and in doing so have further expanded our ability to assess risks and the range of services that we offer. Our tailor-made solutions and close proximity to our customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals.

Working at Munich Re is more than a career. It’s an invitation to tackle some of the world’s most pressing challenges. Together with our team, consisting of specialists from more than 80+ fields of expertise, we turn risks into exciting opportunities that move humanity forward. https://www.munichre.com/en/career

Munich Re Careers: p0060018221@munichre.com

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Münchener Rückversicherungs-Gesellschaft

Group Communications

Industry

Finance & Insurance

Company Size

10,000+ employees

Headquarters

Munich, DE

Year Founded

Unknown

Website

munichre.com

Social Media

Digital Product Support

Job Description

About Munich Re