As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Digital Product Owner (PO)
Why Join
We are looking for talented individuals to join us in the OCBC Digital Transformation team. As a Digital Product Owner, professional at OCBC, you'll have the opportunity to drive business growth and improvement through impactful and relevant digital build. You'll work closely with stakeholders to identify areas for enhancement and develop solutions that make a real impact. If you're passionate about analytics and want to make a difference, this role is for you.
What you do
The Digital Transformation team drives strategic initiatives for our branches, contact centre and RM-Assisted channels. The role and responsibility of the Product Owner for CRUISE (CRM system):
- A ssume the role of digital Product Owner (PO) for designated projects and system enhancements for CRUISE
- To lead and contribute to the execution of digital transformation strategy and roadmap by actively engaging in Branch and Contact Centre capability build projects
- Oversees and support all systems-related initiatives relevant to Digital Branches, with the intention to improve our processes that will help to increase sales staff productivity, automated and straight-through, and to transform customers' banking experience with us
- Partner business leads, technology project managers and external vendors (where required) to deliver the digital agenda within scope, timeline and budget.
- Liaises with business users, stakeholders and/or external parties to define requirements and designs. Accountable for end-to-end business requirement gathering and definition.
- Maintain the product backlog using inputs from stakeholders, responsible for building, editing, and maintaining of the team backlog encompassing all epics, user stories, features and defects.
- Manage relationships and communicate clearly with key stakeholders on project status, key risks, and issues.
- Responsible for the development of business requirements, business case, including user acceptance testing, change management, training, communications as well as redefining business processes and driving the target operating model design.
- Manage the system issues escalated by Branches, Premier Banking, Contact Centre, CLF - Telemarketing, Anti-Fraud to ensure timely resolution.
Who you are
- Minimum 5 years of experience doing business/system analysis, requirements gathering and testing management (UAT) skill. Having CRM knowledge and skill is an advantage.
- Solid project management, business analysis, change management and facilitation skills.
- Ability to work & coordinate cross functionally and with people of all levels.
- Proven ability to perform under a high pressure and dynamic environment.
- Experienced in managing and balancing the needs of business and IT.
- Independent, self-motivated with high drive, initiative, and commitment to work as a team.
- Technology-savvy, demonstrating strong understanding of technology and proven track-record of effectively articulating value to business units.
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
