Job Description

• Opportunity to deliver Digital solutions within the Jetstar Payment Transformation initiative
• Flexible ways of working – hybrid model with 3 days onsite
• Full time fixed-term opportunity until Dec 2027, based at our head office in Melbourne CBD

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to take-off at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Take-off with your next opportunity!

As the Digital Product Owner, you will help shape and deliver the Payment Transformation initiative to transform how card payments are made by Jetstar customers. The Payment Transformation project will make security and technology resilience improvements to how we process card payments, as well as improving and developing new customer experiences.

This project spans all Jetstar digital points of sale, channels and flows, and you will work with internal and external teams to manage the delivery in line with the business case. You will work closely with the Payment Transformation squad, I.T., Finance and Legal teams as well as third party payment providers to deliver project outcomes on time and on budget.

Your main accountabilities will include:

• Define and execute on the product vision, roadmap and growth opportunities with the Digital squad for the project.
• Provide vision and direction to the Agile development teams and stakeholders throughout and use this ability to help formulate requirements.
• Complete product discovery, plan, prioritise and manage the product feature backlog while ensuring smooth delivery of product enhancements.
• Collate data paired with user feedback to find opportunities and produce features which enhance the customer experience, meets KPIs and aligns to the products vision and strategy.
• Help lead the product release plans and set expectation for delivery of new functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Monitor industry, technology and innovation trends to ensure the digital product/web enhancements are best in class.

To be successful in this role, you will demonstrate the following skills and experience:

• 3+ years’ experience as a Digital Product Owner, Agile Project Manager, or similar role within a Digital environment.
• Tertiary qualification in Business, Marketing, Information Technology, or similar relevant field.
• Knowledge of Payments technology and processes is preferred.
• Knowledge of Agile process and principles and experience working Scrum.
• Excellent influence, communication and presentation skills.
• Excellent organisational and time management skills.
• Sharp analytical and problem-solving skills.
• Excellent attention to detail.
• Creative thinker able to approach product from a both strategic and tactical view, keeping the customer front of mind.
• Ability to lead and motivate teams towards our product vision.
• Scrum product owner certification or similar highly regarded.

Applications close on the 30th of June

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s take-off together!