Clarks

Digital Product Owner - IT

Clarks  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

Position Overview:
The Digital Product Owner is responsible for owning and delivering value for a defined product or vertical workstream within a digital/eCommerce platform. This role bridges business, technology, and customer experience, ensuring that product outcomes align with strategic goals, customer needs, and measurable business value.

Key Responsibilities:
Product Ownership & Strategy
• Own the product vision, roadmap, and backlog for your workstream, aligned to overall programme and business strategy.
• Develop a deep understanding of the enterprise platform, architecture, and cross-workstream dependencies.
• Act as the subject matter expert for your product area, ensuring alignment across systems and customer journeys.
Backlog Management & Agile Delivery
• Create, prioritise, and maintain a clear, value-driven product backlog.
• Translate business and customer needs into epics and user stories with well-defined acceptance criteria.
• Lead and participate in Agile ceremonies, ensuring stories are ready for development and delivered effectively.
• Make timely decisions to maintain delivery momentum in a fast-paced environment.
Stakeholder Engagement
• Build strong relationships with business stakeholders, technology teams, and third-party partners.
• Act as the key point of contact for product-related decisions, priorities, and trade-offs.
• Communicate progress, risks, and outcomes clearly to stakeholders at all levels.
Value Delivery & Performance
• Define and track KPIs and success metrics for your product.
• Use data and insights to inform prioritisation, validate outcomes, and drive continuous improvement.
• Review and accept completed work, ensuring it meets acceptance criteria and delivers expected value.
Customer Experience & Continuous Improvement
• Own and optimise the end-to-end customer journey within your product area.
• Identify opportunities to enhance user experience and business performance.
• Capture future requirements and contribute to the ongoing product roadmap.
Quality, Risk & Governance
• Ensure high-quality delivery through collaboration with engineering and QA teams.
• Support testing phases, including UAT, to ensure business readiness.
• Manage risks, assumptions, issues, dependencies, and decisions (RAIDD).
• Maintain clear documentation and support governance processes.

Qualifications:
• Experience as a Product Owner, Product Manager, or Senior Business Analyst in a digital or eCommerce environment.
• Strong understanding of Agile methodologies and product lifecycle management.
• Proven ability to manage and prioritise product backlogs to deliver business value.
• Experience working with cross-functional teams and third-party vendors.
• Solid understanding of customer journeys, UX, and digital product design.
• Data-driven mindset with experience defining and tracking KPIs.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with the Atlassian tool set (Jira, Confluence)
Clarks

About Clarks

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.

It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.

New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.

We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Street, GB
Year Founded
1825
Website
clarks.com
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