Closing Date: Sunday 11th October 2026
Location(s): Birmingham, Bristol or London
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
You'll join EE Consumer's Customer Loyalty & Rewards team, part of the Consumer Sales & Service organisation. This newly established operating model has been created to evolve EE's customer rewards proposition and deliver greater value throughout the customer lifecycle. The team designs, delivers and continuously improves reward experiences that strengthen customer engagement, drive loyalty and support long-term retention.
As a Product Manager, you'll own the digital rewards experience across EE's website and app, ensuring customers can easily discover, understand and engage with the value available to them. You'll shape the product roadmap for your area, translate customer, business and commercial needs into prioritised outcomes, and manage a well-defined backlog from discovery through to delivery. Working closely with Designers, Engineers, Data, Commercial teams and fellow Product Managers, you'll define requirements, make informed trade-offs, and ensure every release delivers measurable customer and business value.
This is an exciting opportunity to help establish a new function and shape one of EE's most visible customer propositions. You'll lead discovery activities, validate opportunities through customer insight, data and experimentation, and align stakeholders around priorities and outcomes. You'll guide solutions from concept to launch and continuous optimisation, champion accessible and customer-centred design, manage dependencies across teams, and use performance data to drive engagement, loyalty, retention and long-term growth.
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.
You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
