At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.
Strategize, develop, and manage the RYZE product portfolio and user journey from concept development through commercialization, with accountability for subscriber and revenue targets.
Own GSM products and assigned digital products by leading requirement collection, logical journey design, UI/UX, Quality Assurance, release, and post-launch performance monitoring as Product Owner
Develop clear go-to-market plans, campaign roll-outs, channel strategies, and product propositions in collaboration with relevant internal and external stakeholders
Drive end-to-end digital product development across app, web, online sales channels, BSS and other relevant platforms, coordinating with Digital Platform Engineering, Technology, IT, and external solution partners
Lead customer journey optimization through user research, data analysis, feedback, UI/UX improvement, and seamless digital onboarding to enhance customer engagement and app usage
Identify revenue opportunities, innovative products and services, and customer needs through local and international market analysis and consumer/business data
Work with Business Intelligence and Analytics teams to translate customer segmentation, behavior, usage dynamics, and performance data into actionable product, pricing, engagement, and growth decisions
Ensure compliance, financial governance, partner due diligence, system configuration, channel operations, and stakeholder alignment throughout product development, launch, and lifecycle management
Academic Qualification
Bachelor’s degree in Business Administration or related discipline from a reputed university.
Job Experience Required
Minimum 3-5 years of experience; 1- 2 years in a relevant field will be preferred
Required Capabilities
Strong knowledge of product and platform management, project management, and business performance monitoring.
Advanced knowledge and understanding of UI/UX, design philosophy improvement, technical solution design, and user journey mapping.
Expertise in NPS management.
Knowledge of digital brand social and relevant channel communication management, digital customer service enablement, and customer experience strategies.
Knowledge of digital product development processes and technologies across app, web, and related digital platforms.
Knowledge of digital product development strategies, customer engagement, growth, and retention strategies.
Knowledge of analytics and ability to translate customer and business data into actionable insights.
Strong stakeholder management and cross-functional coordination capability across business, technology, marketing, finance, legal, compliance, sales, and customer experience teams.
Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.
Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.
At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.
Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.
Launched in February 2005, with over 41 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.
Fueled with the strong core values of Customer-obsessed, Entrepreneurial, Innovative, Collaborative & Truthful, Banglalink is now working relentlessly to bring digital world to every customer to build a true digital Bangladesh, moving away from the traditional mobile operator to a tech company.
With customer experience being Banglalink’s core focus, digitalization has become a necessity to update the way customers engage, communicate, operate, and offer services from traditional way of business to Digital/Online.
Banglalink provides equal opportunities to employees and has always shown zero tolerance for any non-compliance activity. Banglalink’s HQ became the first certified Green Office by World Wide Fund for Nature (WWF) in Bangladesh. The company has relatively a flat organization which enables employees to collaborate and work closer across the organization.
Banglalink Digital Communications Limited is a fully owned company of Telecom Ventures Ltd. which is a 100% owned subsidiary of Global Telecom Holding. VEON owns 51.9% shares of global telecom holding following a business combination in April 2011, between VEON ltd. (then VimpelCom) and wind telecom s.p.a. VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity, with the ambition to lead the personal internet revolution for the 240 million+ customers it currently serves, and many others in the years to come. It offers services to customers in 12 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia and Georgia. VEON operates under the “Beeline”, “Kyivstar”, “WIND”, “Jazz”, “banglalink”, and “Djezzy” brands.
