Job Description

Why MSI? We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

About the Role

The Technology organization is seeking a results-driven Digital Product Manager to join its Core Capabilities segment, responsible for defining product strategy and roadmap, owning product vision, and leading end-to-end digital product delivery in an Agile environment. This role involves managing the product backlog, prioritizing and refining features, ensuring operational readiness, and collaborating closely with cross-functional teams to translate complex business and customer needs—particularly within the insurance domain—into actionable deliverables that drive measurable business value. The Digital Product Manager will guide development efforts from concept to delivery, optimize value realization, and ensure the successful launch of digital products and capabilities that meet customer expectations for functionality and experience.

Key Responsibilities

Strategy & Product Roadmap

• Define and communicate a compelling product vision aligned with business objectives, customer expectations, and market trends in the MGA space.
• Own and maintain the product roadmap, balancing near-term deliverables with long-term strategic initiatives.
• Establish the Minimum Viable Product (MVP) for new features and manage iterative releases toward continuous improvement.
• Present product strategy, progress, and recommendations to senior stakeholders with clarity and confidence.

Stakeholder & Customer Alignment

• Maintain strong, ongoing alignment with internal stakeholders, business partners, and customers to ensure product decisions reflect real-world needs.
• Collaborate with business and operations teams to translate needs into well-defined epics, features, and user stories.
• Serve as the primary voice of the customer within the delivery team, advocating for experiences that drive satisfaction and retention.

Agile Delivery & Execution

• Act as an active member of the Scrum delivery team, participating in sprint planning, reviews, retrospectives, and daily standups.
• Own and maintain a refined, prioritized backlog in collaboration with cross-functional, self-organizing teams.
• Champion development best practices and quality standards to ensure high-quality product outcomes.
• Review and validate each iteration before release, incorporating feedback to drive continuous product refinement.

Qualifications

Required

• Bachelor’s degree in computer science, Information Systems, Business, or a related field.
• 7+ years of experience in a Digital Product Owner or Digital Product Manager role.
• Deep knowledge of Agile methodologies, including Scrum frameworks, sprint cadences, and backlog management.
• Demonstrated track record of successfully delivering digital products on time and within scope.
• Familiarity with insurance market trends and MGA operating models.
• Exceptional analytical and problem-solving skills with the ability to make data-informed decisions.
• Strong written and verbal communication skills, including the ability to present complex concepts clearly to executive audiences.
• Proven negotiation and stakeholder management skills across diverse teams and seniority levels.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• High attention to detail with a commitment to product quality.

Preferred

• Experience with Design Thinking and/or Lean product development methodologies.
• Familiarity with modern product and project tools such as ADO, Jira, Confluence, ProductBoard, or similar.
• Experience working in or alongside InsurTech environments or digital distribution channels.
• Product management certification (CSPO, PSPO, or similar) is a plus.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.