James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com.
As Product Manager for Internal Customer Apps, you are the single accountable owner of the internal customer-facing portfolio. You define the customer problem and the business opportunity, own the roadmap and the prioritization behind it, and answer for whether the tools actually move adoption, confidence, and conversion. You will not manage sprints or write the architecture, and that boundary is deliberate: product ownership and IT own delivery and build, and you own what gets built and why it matters
Good internal tools start from the same discovery discipline as any external product. You are expected to spend real time with the people who use these tools and the customers they serve, and to bring evidence rather than requests into the roadmap conversation.
You hold the roadmap for internal customer apps and the reasoning behind every sequencing decision. When Sales, Marketing, and Customer Experience want different things in the same quarter, you are the person who makes the tradeoff visible and defensible.
The organization runs one end-to-end model: the business brings strategy and need, the digital team defines what, why, and the KPI, digital and IT together decide how, and IT delivers. Your half of that is clarity, early and in writing.
Launch is the beginning of the work. You own the instrumentation, the reporting, and the follow-through that turns a shipped tool into a performing one.
Product IQ is the immediate proof point for this way of working, and it is where you will spend most of your first year. It is an internal customer-facing tool that has never had a dedicated product owner, so the early work is equal parts inheritance and reset: understand what has been built and why, establish the baseline for how it performs today, and put a real roadmap and measurement framework around it.
Success here is what makes the case for extending the same discipline to the next internal tool. Treat it as a template as much as a product.
As of the date of this posting, a good faith estimate of the current pay scale for this position is $106,700K to $133,400K. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.
At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,800 employees across operations in North America, Europe, Australia, and New Zealand, and generated more than $3.9 billion in net sales during our 2024 financial year.
We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.
Key to this effort is our dedication to our customers, market driven innovation, an inclusive and empowering company culture, and an unwavering commitment to our Zero Harm safety initiative. We also recognize the company’s ability to influence the communities in which we live and work around the world. While operating with a global mindset, we put great care into how our business impacts the local communities in which we operate and serve by sourcing locally, employing locally and delivering locally.
