Shape the future with confidence.

The Opportunity: Your Next Adventure Awaits?

As a Digital Product Manager within our EY Studio + practice, you sit at the intersection of business strategy, customer experience, and technology.
Your industry focus lies in the Financial Services, where you partner with leading banks, insurers, and wealth managers to shape the digital products and platforms their customers interact with every day. From onboarding journeys and self-service portals to mobile banking apps and beyond.

You bring structure to ambiguity, translate business needs into product roadmaps, and drive delivery from concept through launch. You are equally comfortable running a discovery workshop with senior stakeholders and diving into analytics dashboards to validate a hypothesis.

Your Key Responsibilities

• Digital Product Management: you own and drive the product vision, strategy, and roadmap for client-facing digital products within Financial Services engagements. Define and prioritize features based on user research, business value, and technical feasibility, balancing short-term delivery with long-term product thinking.

• Digital Customer Experience: Conceptualize new digital experiences, touchpoints, and service models that improve customer satisfaction, retention, and conversion across channels (web, mobile, conversational). You map and optimize end-to-end customer journeys, identifying friction points, drop-offs, and opportunities for personalization.

• Digital Project Management: Plan and manage digital delivery engagements, coordinate cross-functional teams: developers, UX/UI designers, data analysts, and business analysts.

Your Profile

You have:

• A Master degree in Business, Engineering, Design;

• 4–8 years of relevant experience in digital product management, digital project management, or a related consulting role, at least in part within or serving the Financial Services industry;

• A very good understanding of working within Agile/Scrum frameworks, with a pragmatic understanding of when and how to adapt them;

• You have experience with analytics and optimization tools such as Google Analytics (GA4), ContentSquare, Adobe Analytics, or similar platforms;

• Experienced in collaborating with UX/UI designers; comfortable reviewing wireframes, prototypes, and design systems, and providing constructive, user-centered feedback.

• Strong affinity with AI and genuine interest in applying new AI trends in a professional context.

• Excellent written and verbal communication in French and/or Dutch. Next to that, you are fluent in English;

• Entrepreneurial mindset: you take ownership, and are energized by building things that matter to consumers.

• You have a genuine curiosity about Financial Services, fintech innovation, and the evolving digital expectations of banking and insurance customers.

• Certifications in tooling such as Adobe Analytics, Content Square, Optimizely is a plus;