Job Description

About This Role

• Manage the product roadmap for the CST Digital platforms
• Manage the prioritization of product backlog working with business stakeholders
• Drive the execution of product roadmap working with cross-functional groups
• Perform the market research for the product line and ensure product gaps are addressed using competitive analysis from time to time.
• Define the overall product strategy to drive innovation and growth for CST

Key Responsibilities:

• Identify customer needs through workshops, focus groups, and research initiatives; share insights with key stakeholders and development professionals.
• Define the product backlog by incorporating feedback from customer requirements, business stakeholders, marketing teams, and customer feedback loops.
• Create epics, user stories, and acceptance criteria to establish product requirements, and refine stories for Lynx API with the product development team.
• Actively engage in the Agile methodology framework for product development and participate in Sprint planning and Scrum ceremonies associated with quarterly PI planning.

• Utilize a prioritization framework to organize the product backlog
• Collaborate with Product Development, Design, QA, stakeholders, and other business teams to ensure the delivery of quality product features for Lynx
• Partner with Architecture and Design teams to address customer needs and develop technically feasible solutions.
• Collect customer feedback to evolve and iterate on Lynx Fleet and Lynx API products.
• Remain involved in all stages of the Lynx product life cycle, defining and implementing refinements and upgrades to enhance product offering.
• Triage and prioritize bugs or incidents to ensure product quality, working closely with Support and Development teams.
• Drive product features for Lynx to meet the needs of Lynx customers.
• Define key metrics to drive Lynx product adoption in alignment with the product vision and monitor product metrics and user feedback for continuous improvement.
• Document product release notes, product announcements, feature specifications, and user guides for customers and support teams.
• Oversee the Lynx documentation, portal experience, and self-service integration and onboarding guides to improve customer adoption.
• Define and refine API standards, versioning, rate limiting, and access control policies.
• Work closely with engineers to ensure the platform and APIs are well-architected, secure, and performant.
• Lead monetization strategies and pricing models for enterprise customers.

• Ensure seamless integration of APIs with customers, partners, data platforms, and third-party applications.
• This position is Hybrid and will require 2 days / week working in the office.

Required Qualifications:

• 5+ years in a product management role
• 1+ year in a leadership or supervisory position
• Bachelor's degree

Preferred Qualifications:

• Proficiency with standard software tools (Jira, Confluence, MS Office) and platforms
• Experience managing APIs for enterprise customers and SaaS digital platforms
• Hands-on experience with the API development lifecycle, versioning, and best practices
• Experience managing IoT and telematics SaaS platforms within the transportation industry
• Practical experience with API gateways, API Developer portals, and API documentation tools
• Degree in business, computer science, or a related technical field
• Excellent communication and organizational skills
• Over 5 years managing software project requirements and development using Agile methodology

• Ability to work from the Atlanta office at least 2-3 days per week in a hybrid model