M&T Bank

Digital Product Manager

M&T Bank  •  $103k - $172k/yr  •  Buffalo, NY (Onsite)  •  28 days ago
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Job Description

This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)

Manages assigned digital products, services, platforms, experiences and/or strategies. Develops the strategy or executes on the strategy defined for assigned digital products and services, including partnering with relevant stakeholders to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services are within Bank’s risk appetite.

Primary Responsibilities:

  • Responsible for overall oversight of assigned digital capabilities to ensure platform stability, value delivery and regulatory and/or internal control environment
  • Serve as subject matter expert for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.
  • Lead business case development and stakeholder alignment for delivering value through digital capabilities to improve customer experience and drive business growth.
  • Define, implement and monitor processing controls for assigned products.
  • Identify, track and socialize key performance indicators (KPIs) and customer/business insight from the KPIs.
  • Define product positioning and Marketing needs to drive engagement and adoption.
  • Manage key vendor relationships/contracts and identify opportunities for additional partnerships.
  • Understand and manage product risk, inclusive of all phases of product lifecycle and all pillars of risk to protect the Bank.
  • Provide ongoing support and resolution of issues with digital products or services.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
  • Provide on-call support for Incident Management and other platform support activities
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Provide training and mentoring to less experienced team members.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Education and Experience Required:

Bachelor's degree and a minimum of 4 years’ digital, product management, financial, strategy and/or operations experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, product management, financial, strategy and/or operations experience

Strong interpersonal skills

Strong verbal and written communication skills

Strong analytical skills

Excellent critical thinking skills

Excellent problem-solving skills

Demonstrated financial analysis skills

Demonstrated process improvement skills

Education and Experience Preferred:

Master's degree

Experience with process mapping or customer journey mapping

Knowledge of how to write technical and business documentation

Experience working on digital technology projects

Previous financial services industry experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Buffalo, New York
Year Founded
Unknown
Website
mtb.com
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