We are looking for a seasoned Digital & platform Monitoring Lead/Specialist to ensure the availability, reliability, performance, stability, and overall technical health of digital products by proactively monitoring systems, identifying issues, coordinating incident resolution, managing technical debt, and driving continuous product improvement. Key responsibilities: Monitor critical business journeys such as search, availability, fare selection, booking, payment, login, check-in, and refunds. Identify monitoring gaps and improve alert accuracy, coverage, and actionable insights. Implement end-to-end observability using application logs, metrics, traces, and business transaction monitoring. Configure and maintain dashboards, alerts, thresholds, synthetic monitoring, and real-user monitoring. Monitor application availability, response times, error rates, throughput, infrastructure health, and service dependencies. Establish and maintain monitoring across website, mobile app, booking engine, check-in, and post-booking journeys. Identify performance bottlenecks across frontend, backend, APIs, databases, and third-party integrations. Monitor application response times, API latency, throughput, resource utilization, and transaction failures. Maintain a prioritized backlog of product health improvements and track actions through closure. Conduct periodic product health reviews and publish dashboards and management reports. Identify deteriorating trends and proactively address issues before they impact customers. Requirements Airline or travel technology experience is MUST with digital channel expertise such as booking, payment, check-in, loyalty, and post-booking journeys. Experience with cloud-native applications, APIs, microservices, and containerized environments is desirable. Strong troubleshooting, analytical, incident coordination, and stakeholder management skills. Experience supporting customer-facing, high-availability digital platforms. Typically 5–8+ years of experience in application support, digital technology operations, monitoring, performance engineering, or production reliability; adjust according to the seniority of the position. Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related discipline.
Your Nearshore Digital Transformation Partner, Headquartered in Dubai.
techcarrot is a leading global IT services provider and trusted digital transformation partner, delivering cost-effective, customer-focused digital solutions worldwide.
Founded in 2016 and headquartered in Dubai, ISO/IEC 27001:2022 certified. Our UAE operations serve the Middle East and Africa, India drives Asia-Pacific, and our footprint extends to the USA and the Netherlands bringing our capabilities closer to clients, as we venture into new geographies. we're driven by our people-first philosophy, "We Care" shaping everything we do.
We deliver across six practice areas: Digital Solutions, Enterprise Application Solutions (SAP, Oracle, Salesforce, Microsoft, Odoo), Data Analytics & AI, Cyber Security & GRC, Infrastructure & Cloud, and Quality Engineering serving Retail, FMCG, Real Estate, Financial Services, Healthcare, Government, and Technology. Our ISO/IEC 27001:2022 certification reflects our commitment to the highest standards of information security.
What differentiates techcarrot:
Local market understanding through our Dubai HQ and nearshore delivery centres
Global delivery strength via development centres in Noida, Hyderabad, and Chennai
Business and industry knowledge paired with deep technical expertise
End-to-end ownership from strategy through implementation and managed services
Customer commitment, reflected in our 99% retention record
At techcarrot, we do more than implement technology we collaborate with customers to solve business challenges, reduce complexity, strengthen security, and create measurable value.
We engage. We enhance. We exceed.
Digital Transformation. Simplified by techcarrot.
