Job Description

A. PROFILE

Role Title: Digital Products Executive

Reporting to: Content Manager (Loyalty, Health & Education)

Division: Digital

Department / Section: Digital

B. CONTEXT

Purpose Aid in expansion and growth of the digital products and services. Essential role in driving revenue with the expansion of services
Context The role will aid in driving high generating revenues products with strategic , innovation skill sets . The specialist role will research , identify and execute new digital opportunities ensuring alignment with the business objectives and customer needs .

C. ROLE ACCOUNTABILITIES

• Assist in daily operations and coordination of digital products and services
• Support market tracking and competitor monitoring activities for digital products
• Prepare routine reports, operational updates, and basic performance analysis
• Monitor product performance metrics and highlight issues or gaps to the team
• Support campaign execution and promotional activities in coordination with internal stakeholders
• Coordinate with partners for day-to-day follow-up, issue tracking, and operational support
• Assist in product launch activities, testing, and service implementation tasks
• Perform Product Status updates, content uploads, and portal maintenance activities
• Support UAT testing and verify service functionality before launch or deployment
• Handle routine customer issues and coordinate with Customer Experience (CE) teams for resolution
• Escalate technical and operational issues to relevant teams and follow up until closure
• Maintain operational trackers, reports, and documentation for digital services
• Support revenue tracking, reconciliation, and invoice processing activities
• Ensure smooth operation and service availability of digital platforms
• Follow internal policies, operational processes, Terms & Conditions, and regulatory requirements
• Work closely with Product, Technology, Marketing, Finance, and external partners to support business operations
• Perform ad-hoc duties and other responsibilities as assigned by the Line Manager

D. KEY PERFORMANCE INDICATORS

• Support revenue growth through effective campaign execution and operational support
• Ensure smooth operation and performance of digital products and services
• Conduct market tracking and provide timely performance reporting and insights
• Coordinate effectively with partners and internal stakeholders for daily operations
• Support timely resolution of customer complaints and operational issues
• Maintain operational accuracy, compliance, and process efficiency
• Support new product launches, pilot initiatives, and service enhancements

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: Marcoms, CE , Market Intelligence , Finance , ICT
External: Partners

Decision Making

Decision making will be depends upon her reporting manager

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 2 to 3 years of experience in campaign management, digital products or gaming/entertainment platforms
• Strong analytical and problem solving skills with a revenue-focused mindset
• Excellent communication and stakeholders management skills
• Experience working with external vendors/partners
• Basic understanding of technical integrations, testings and digital platforms is a plus
• Ability to manage multiple tasks and work in a fast-paced environment

Minimum Entry Qualifications

Bachelor's degree in Business, Marketing , IT or related field