Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

DIGITAL PRODUCT ANALYST MANAGER

What this position is about – purpose:

The Digital Product Analyst Manager acts as the business analysis expert within the BTS Consumer Products Portfolio, supporting Product Owners and Product/Program Managers across assigned consumer digital initiatives, products or product clusters. The role captures, structures and analyzes business needs, requirements, processes, data points and delivery inputs to enable high-quality backlogs, clear documentation, effective UAT support and transparent decision-making across markets, business stakeholders, delivery squads and vendors.

What will you do – Responsibilities:

• Business analysis and requirements support: Capture, structure and document business needs, processes, user journeys, requirements and acceptance criteria for assigned products or product clusters, providing Product Owners and delivery teams with clear and traceable scope.
• Backlog and documentation discipline: Maintain backlog inputs, decision logs, process documentation, meeting notes and knowledge repositories to ensure delivery continuity, auditability and transparency across assigned initiatives.
• Product and data analysis: Analyze product and product-cluster usage, market feedback, incidents, process gaps and delivery data to identify insights, support prioritization discussions and contribute to continuous improvement recommendations.
• Testing and deployment support: Support UAT preparation, test scenario coordination, defect triage, deployment readiness and post-go-live feedback collection to help deliver quality releases and strengthen adoption.
• Stakeholder follow-up and coordination: Coordinate actions, risks, issues and stakeholder inputs across markets, business users, Product Owners, delivery squads and vendors, keeping assigned analysis activities on track and escalating blockers promptly.

Who are we looking for - Requirements:

• University degree in Business, Information Technology, Digital Product Management, Engineering, Data/Analytics or an equivalent field.
• 3+ years of relevant experience in business analysis, digital product delivery support, project coordination, technology consulting or product operations, preferably within consumer digital, CRM/loyalty, marketing technology, websites, mobile applications or FMCG environments.
• Experience supporting Agile delivery teams and working with business stakeholders is an advantage.
• Strong skills in business analysis, requirements elicitation and documentation, process mapping, and the preparation of user stories and acceptance criteria.
• Experience with data analysis and reporting, product or product-cluster backlog administration, and action, risk and issue tracking.
• Experience supporting UAT planning, test scenario coordination and defect triage.
• Strong stakeholder communication, organization and follow-up discipline, with the ability to work effectively across markets, delivery teams and vendors.
• Working knowledge of Agile delivery methods and consumer digital platforms.
• Fluent oral and written English. Additional languages are an advantage in a global, multi-market environment.
• Agile/Product, Design Thinking or Project/Program Management certification is an advantage.

We encourage all eligible employees to apply and take advantage of this exciting career development opportunity within JTI.

All applications will be reviewed. Be aware that you will receive a call from Poland as our Global Business Services is based in Warsaw

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.