Job Description

Digital Process Delivery Officer | 11175 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall / Hybrid Working

Help deliver better digital services through focused, sprint-based delivery.

Norfolk County Council is looking for a Digital Process Delivery Officer to join our Digital Customer Experience Team. This is an exciting opportunity to help plan, build, test and release digital improvements through clear, structured sprint-based delivery.

You will work at the heart of digital transformation, helping services turn business needs into well-defined user stories, prioritised backlog items and practical digital processes. Working closely with technical colleagues, service stakeholders, development teams and suppliers, you will support each stage of the sprint cycle — from discovery and refinement through to testing, deployment and review.

In this role, you will help keep digital delivery moving at pace by supporting sprint planning, backlog refinement, build activity, testing, release preparation and continuous improvement. You will help ensure digital processes are well understood, well tested and ready to move confidently into live service.

• Support sprint-based delivery by helping define, refine and prioritise user stories, requirements and acceptance criteria.
• Work with stakeholders, developers, testers and suppliers to remove blockers and keep sprint commitments on track.
• Develop, configure, test and support end-to-end digital processes that meet customer, business and technical needs.
• Coordinate testing, feedback and release readiness so digital changes can move smoothly from development into live service.
• Use sprint outcomes, delivery metrics and retrospectives to monitor progress and improve throughput.
• Ensure digital forms and processes meet accessibility, user experience, and data handling expectations.
• Share knowledge and good practice across the team to strengthen platform use and digital process design.

We are looking for someone who is organised, delivery-focused and comfortable working in a sprint-based environment. You will enjoy turning ideas and service needs into clear, manageable pieces of work and supporting the delivery of digital improvements.

You will have experience of designing or developing technical web forms or digital processes, and you will be confident working with requirements, user stories, testing activity and release processes. Experience with agile delivery, sprint planning, backlog management, accessibility, user experience, GDPR, and organisation-wide digital platforms would be highly valuable.

To arrange an informal discussion or for further details on the role, please contact

Vanessa Lindsey at vanessa.lindsey@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 09 September 2026 23:59

All other applicants closing date: 23 September 2026 23:59