Job Description

We are seeking a detail-oriented and efficient Digital Print Specialist / Center Associate to join our team in Grundy, United States. In this role, you will be responsible for operating digital printing equipment, managing print projects, and providing exceptional customer service in our print center.

• Operate and maintain digital printing equipment to produce high-quality prints
• Prepare files for printing, including layout, color correction, and prepress tasks
• Manage multiple print projects simultaneously, ensuring timely completion
• Assist customers with their printing needs, providing guidance on materials, finishes, and design
• Perform color management and calibration to maintain consistent print quality
• Handle cash transactions and maintain accurate records of orders and inventory
• Troubleshoot and resolve printing issues as they arise
• Maintain a clean and organized work environment
• Stay up-to-date with industry trends and new printing technologies

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

Must be able to work at least 2 days a week. Were open on the weekend Friday-Sunday

The pay for the job is commission the commission rate starting out is 30% once we see that your able to do the work needed and bring in customers we will do a 50/50 split commission

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Working with a sublimation printer
• Working with HTV, 651 for decals

Qualifications

• Proficiency in operating digital printing equipment and related software
• Strong knowledge of various print materials, finishes, and production processes
• Excellent color management and calibration skills
• Experience with file preparation and prepress techniques
• Proven customer service skills with a customer-focused attitude
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and Adobe Creative Suite
• 1-2 years of experience in digital printing or a related field
• High school diploma or equivalent required; Associate's degree in Graphic Design or related field preferred
• Understanding of print industry standards and best practices
• Ability to lift up to 50 pounds and stand for extended periods
• High school diploma or GED required
• One year of customer service experience required (more preferred)
• One to two years of experience or a two-year degree in graphic design or a related field
• Strong computer skills, including Microsoft Office and Adobe Suites
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Used Cricut cutter

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must be able to work at least 2 days a week. Were open on the weekend Friday-Sunday

The pay for the job is commission the commission rate starting out is 30% once we see that your able to do the work needed and bring in customers we will do a 50/50 split commission