Job Description

Our Client in the Retail Life Insurance industry is seeking a self-driven, dynamic Digital Portfolio Planner eager to grow their career by supporting clients in achieving financial security. The primary objective of this role is to attract, acquire, and retain clients by designing and implementing tailored financial plans that align with their financial wellness needs. This is achieved in line with the companies growth and engagement strategy.

Requirements

• Educational Qualifications:

  • Matric (required)

  • FAIS and advice accreditation (preferably RE5 and COB3)

  • Degree in Financial Planning, Business, Finance, or Economics (required)

  • Aspirations towards becoming a Certified Financial Planner (CFP)

• Experience:

  • 1-3 years of sales experience in the insurance industry

  • Must be qualified to provide financial advice either under supervision or independently

Duties and Responsibilities

• Engage with prospective clients via telephone and digital platforms to assist with their financial wellness.

• Participate in campaigns to upsell products to existing clients.

• Conduct financial needs analyses to create personalized financial plans that align with clients' financial goals.
• Educate clients on the features and benefits of risk products based on their individual needs.
• Analyze clients financial statuses, including income, expenses, and liabilities, in relation to their life aspirations.
• Identify and recommend financial opportunities, such as insurance plans and investment solutions, tailored to client needs.
• Develop structured financial plans and budgets that align with clients' financial objectives.
• Establish and maintain long-term client relationships, adjusting financial plans as their needs evolve.
• Accurately capture client information, sales data, and key actions on company systems.

• Ensure timely completion of administrative and reporting tasks.

• Meet set targets for production, quality, and conversion rates.

• Adhere to compliance and legislative requirements throughout the sales process.
• Provide financial advice aligned with the company's engagement strategy to enhance clients' financial wellness.
• Deliver services as per agreed-upon service level agreements with both clients and stakeholders.
• Investigate and resolve client queries within the agreed timeframe, ensuring timely and effective feedback.

• Escalate client queries to the relevant department when necessary.

• Offer accurate and reliable after-sales services to clients and stakeholders.
• Build and maintain strong relationships with clients, internal teams, and external stakeholders.
• Recommend improvements to enhance client service and promote fair treatment of customers.
• Contribute to a culture of collaboration, innovation, and exceptional client service.
• Continuously develop professional expertise in industry trends, regulations, and financial planning practices.
• Actively participate in change initiatives and contribute to process improvements.

• Take ownership of personal career development.

• Identify opportunities to enhance cost efficiency and optimize operational processes.
• Manage company resources responsibly and provide input into risk management processes.

Key Competencies

• Strong problem-solving skills

• Ability to meet deadlines and manage multiple tasks effectively

• Adaptability to different buyer behaviors

• Commitment to upholding professional and ethical standards