With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
IMPORTANT INFORMATION:
All CVs should be submitted in English.
This position is open to candidates based in countries where World Vision International is legally registered to operate.
The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.
Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
Troubleshoot and resolve application performance issues, access problems, and service disruptions.
Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
Monitor application health using ITOM tools and proactively identify potential issues.
Document procedures, configurations, and support runbooks for common issues and fixes.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
Experience designing, building, and maintaining scalable and reliable digital platforms that support business productivity
Strong analytical and troubleshooting skills with an application-centric mindset.
Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
Understanding of ITOM and ITIL practices for incident, problem, and change management.
Security-first mindset when supporting and configuring applications.
Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.
Applicant Types Accepted:
Local Applicants Only
World Vision is the largest child-focused private charity in the world. Our 33,000+ staff members working in nearly 100 countries have united with our incredible supporters to impact the lives of over 200 million vulnerable children by tackling the root causes of poverty. Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.
Motivated by our faith and guided by our deep experience and expertise, we are a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world and creating lasting impact that will live on in generations to come. We serve all people, regardless of religion, race, ethnicity, or gender.
