Job Description

At Milestone, we pioneer solutions that solve real problems - and we need curious people like you.

Impact & Purpose

Ready to make an impact? In this role, you’ll have the opportunity to play a key part in ensuring a smooth and accurate signup experience for users while full automation capabilities are being developed.

Location

We are looking for a Digital Operations & Web Support Associate, based in Sofia, Bulgaria (hybrid mode of working) This is a full-time, 12-month internship position.

As a Digital Operations & Web Support Associate you will play a key part in ensuring a smooth and accurate signup experience for users while full automation capabilities are being developed.

You will work hands-on with user management processes, manual validation, and customer communication - requiring you to navigate across multiple systems to verify data and ensure accuracy. As bandwidth allows, you will also contribute to web page updates and respond to internal requests related to Milestone's website.

This is a great opportunity to gain practical experience across digital operations, customer experience, and web coordination in a real-world environment.

What You Will Do

User Creation, Validation & Approval:

• Review and validate user sign-up submissions manually
• Navigate internal systems and databases to verify user information, customer status, and licensing details
• Cross-check data across platforms (Salesforce and internal tools) to ensure consistency and accuracy
• Verify license codes, email domains, and customer eligibility
• Flag, reject, or escalate submissions that do not meet requirements
• Maintain accurate records of validation and approval decisions
  

Communication & Support:

• Send approval and rejection communications using predefined templates
• Respond to user inquiries regarding account status, access issues, and onboarding updates
• Provide clear and timely communication to ensure a positive customer experience during sign-up
• Collaborate with internal support and product teams to resolve escalations and technical issues
• Open to responding to internal email requests relating to Milestone's website.

What You Bring to The Team:

• Good written and verbal communication skills in English
• Strong attention to detail and ability to follow structured processes consistently
• Analytical mindset with the ability to critically assess data and identify inconsistencies or edge cases
• Comfortable working across multiple digital systems and tools to look up, validate, and compare data
• Ability to quickly learn new platforms (experience with Salesforce is a plus, but not required)
• Customer-oriented mindset with a focus on accuracy and responsiveness

How You Will Make a Difference:

• You are organized, detail-oriented and proactive
• You are open to learning about web page editing

About the Team

You will report to the Head of Digital Experience and join a team of 2 UX designers, 3 developers and a project manager, based in our headquarters in Denmark.

How We Support You:

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

What We Offer:

• Hybrid-friendly/flexible way of working
• 25 days’ vacation
• Employer covered luxury health and dental packages
• Public transport card sponsored by us
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental, financial and legal topics

Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.