Within the Operations Department for Fashion Europe, the Digital Operations Project Manager plays a key role in designing and shaping the systems that support client experiences across all touchpoints.

In a context where clients expect the same level of excellence online as in boutiques, this role focuses on ensuring seamless, high-quality end-to-end journeys — from digital touchpoints to in-boutique experiences and beyond. Sitting at the intersection of business, operations, and digital, you will ensure that client-facing tools and services are fully aligned with operational realities in boutiques.

This is a permanent position based in Paris, with occasional travel across Europe and the Middle East.

WHAT IMPACT YOU CREATE AT CHANEL

• Bridge business vision with operational and digital execution: Act as a strategic partner to Client Marketing, CHANEL & Moi teams and all Fashion Europe business stakeholders — capturing, structuring and translating client experience ambitions into actionable operational and functional requirements.

• Ensure consistency of client journeys across three divisions — Fashion, Fragrance & Beauty, and Watches & Fine Jewelry — aligning needs across markets to deliver a coherent experience at every touchpoint.

• Serve as the main point of contact for Client & Retail Operations at Global level and Client Experience teams, ensuring alignment between business priorities, operational constraints and digital capabilities.

• Drive the evolution of client-facing tools and services:Identify and prioritize business needs, translate them into clear functional briefs for Digital and Tech teams, coordinate dependencies, and follow through implementation to ensure alignment with business intent.

• Continuously improve solutions by monitoring usage, performance and adoption across boutiques and markets, leveraging data and field feedback to guide future priorities.

• Foster adoption and embed change:Accompany markets and boutique teams in adopting new tools, develop operational guidelines and training materials, and promote consistency of practices across the network — ensuring innovation translates into tangible, usable and sustainable solutions in daily boutique activity.

• Proactively identify innovation opportunities and benchmark best practices to enrich client experiences, while co-animating user communities to drive engagement and best-practice sharing.

YOU ARE ENERGISED BY

• Working at the crossroads of business strategy, operations and digital — connecting dots that others might not see.

• Navigating complex, multi-stakeholder environments where no two days look the same.

• Turning ambitious client experience visions into pragmatic, real-world solutions that boutique teams can use every day.

• Driving continuous improvement and staying curious about what's next — always looking for ways to elevate the client journey.

• Collaborating across divisions, markets and cultures, bringing people together around a shared ambition.

WHAT YOU WILL BRING

• A Master's degree with experience in project management, digital products or retail operations.

• A strong sensitivity to client experience, with a constant focus on operational excellence and tangible results

• The ability to translate strategic ambitions into pragmatic and actionable solutions and roadmaps, with a sharp sense of prioritization focused on what drives the greatest impact.

• A structured and rigorous approach, with the ability to lead multiple workstreams simultaneously.

• Ease in navigating complex environments and engaging a variety of stakeholders.

• Strong communication skills, with the ability to simplify complex digital or system-related topics for different audiences.

• A collaborative spirit, strong interpersonal skills and a natural ability to bring teams together.

• Fluency in English.

WHAT CHANEL CAN OFFER YOU

• The opportunity to shape client-facing journeys end-to-end, with tangible impact in boutiques.

• A role at the crossroads of digital, operations and client experience, driving a wide variety of projects and continuous learning.

• Direct contribution to high-impact initiatives, fostering strong professional growth through hands-on experience.

• A cross-market scope across Europe and the Middle East, bringing a broader perspective on client experience.

• Close collaboration with diverse teams, working collectively to deliver excellence.

• Room to challenge, innovate and turn ideas into concrete solutions in the luxury retail environment.

• A culture that values creativity, curiosity and excellence.