Probe CX

Digital Operations & Content Coordinator

Probe CX  •  Republic of the Philippines (Onsite)  •  1 hour ago
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Job Description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the role

We are looking for a highly organised and proactive Digital Operations & Content Coordinator to support digital governance, operations and creative communications.

You will manage the administration and data integrity of our Digital Asset Hub, while also creating engaging content that showcases our digital capabilities. This includes presentation packs, case studies, newsletters, short-form videos, event communications and industry award submissions.

This role is ideal for someone who combines strong attention to detail with creativity, initiative and an interest in modern digital and AI tools.

Key responsibilities

  • Manage and maintain the AppSheet and Google Sheets backend of the Digital Asset Hub.
  • Ensure data is accurate, complete and well organised.
  • Coordinate approvals, sign-offs, updates and stakeholder follow-ups.
  • Create executive-ready Google Slides presentations, visual one-pagers and digital content.
  • Edit and produce short-form videos for internal communications and the Digital Capability in Action series.
  • Support newsletters and communications in partnership with the Marketing & Communications team.
  • Develop compelling case studies and coordinate industry award submissions.
  • Organise governance meetings, events, agendas, minutes and post-event communications.
  • Share key updates, recordings and success stories across relevant channels.
  • Contribute to a safe, respectful, inclusive and compliant workplace.

About you

You are a creative and detail-oriented professional who can confidently balance content creation with administration and stakeholder coordination. You take initiative, manage multiple deadlines and enjoy finding new ways to improve business communications.

You will bring:

  • Excellent written and verbal English communication skills.
  • Strong organisation and attention to detail.
  • Confidence working with senior and cross-functional stakeholders.
  • Advanced Google Workspace skills, particularly Google Sheets and Google Slides.
  • Experience in project coordination, operations, marketing, communications or content creation.
  • A proactive and collaborative approach.
  • An interest in AI tools, digital trends and modern content formats.

Desirable experience

  • Three or more years’ experience in a relevant role.
  • Experience with AppSheet, databases or no-code platforms.
  • Video editing skills using tools such as CapCut, Canva Video or Adobe Premiere.
  • Familiarity with AI tools such as Gemini.

If you are an organised operator with a creative mindset and a passion for digital communications, we would love to hear from you.

Probe CX

About Probe CX

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.

We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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