Job Description

🌟 We’re Hiring!

Digital Monitoring Operative

Xyla, (part of Acacium Group)

Remote working style

12 months fixed term, Part time 2 x 10-hour shifts with occasional weekend work

£26,000 per annum plus an amazing benefits package!

Xyla is proud to support the WM5G-enabled Virtual Discharge Service, providing non-clinical digital reassurance monitoring for patients who are medically fit for discharge. This innovative service focuses on supporting patients within Discharge Pathway 0 and Pathway 1, helping them return home safely while maintaining independence and reducing the risk of readmission.

As a Digital Monitoring Operative, you will play a vital role in delivering safe, consistent monitoring using passive sensor technology. You will observe activity patterns, identify any deviations, and take appropriate action to ensure patient wellbeing through established escalation procedures.

💡 About the Role

In this role, you will:

• Monitor patient activity using passive environmental sensors (e.g. kettle, door, and light usage)

• Identify expected patterns of daily living and detect any unusual or concerning changes

• Respond promptly to alerts and initiate appropriate escalation pathways

• Accurately record observations and actions in line with service protocols

• Work collaboratively with the Trust’s Digital Care Navigator to support efficient referral management

• Deliver compassionate, non-clinical reassurance monitoring that supports patient independence

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• The ability to provide reassurance and gather information sensitively

• The ability to follow structured escalation pathways accurately

• The ability to manage multiple alerts or tasks

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

• Strong attention to detail and ability to identify patterns and anomalies

• Comfortable working with digital systems and monitoring tools

• Excellent communication and organisational skills

• Able to remain calm and professional when responding to alerts or escalations

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.