Job Description

About the Job:

The Digital Merchandising Specialist is responsible for smooth, timely, and accurate execution of product launches, site promotions, and content updates across Pacsun.com. This role is hands-on and highly collaborative, working closely with teams across merchandising, planning, marketing, and IT.

You will own the set up and execution of promotions and product launches, lead QA for site readiness, and help identify opportunities to improve backend workflows and processes. This role plays a key part in keeping operations on track and delivering consistent, high-quality customer experience.

What You’ll Be Doing

Promotions & Campaigns

• Set up and QA all promotional campaigns (Flash Sales, Holiday Events, App Exclusives)
• Manage coupon code configuration across CRM and loyalty platforms in Salesforce
• Own the promo calendar and keep timelines on track
• Troubleshoot issues in collaboration with IT and cross-functional teams
• Recap campaign performance and recommend improvements

Product Launches

• Ensure all new products go live on time and are fully set up accurately
• Coordinate with cross-functional teams to manage launch readiness and remove blockers
• Build tools like swatch guides and markup docs to support creative and marketing teams

Site Operations & Optimization

• Identify gaps in workflows, documentation, and communication
• Help refine backend processes to boost speed and reduce error rates
• Maintain and evolve reporting dashboards and site operations trackers
• Partner with the Sr. Site Merchandiser to scale tools and systems

Cross-Functional Communication

• Act as the go-to person for site operations across the function
• Keep stakeholders informed with clear, timely updates on status and next steps
• Escalate risks early and collaborate on resolution
• Maintain calendars, docs, and documentation to support alignment and visibility

What You’ll Bring

• Bachelor's degree in Business, Marketing, Merchandising, or similar
• 4–6 years of experience in eComm site operations or digital merchandising
• Hands-on experience with Salesforce Commerce Cloud or a comparable
• Strong project coordination skills and ability to juggle multiple timelines
• Advanced Excel or Google Sheets skills; familiarity with Looker, Jira, or similar tools a plus
• A proactive, solution-first mindset and great follow-through
• Willingness to support key retail periods like Black Friday and Cyber Monday

How You Work

• You take ownership, stay organized, and follow through
• You are calm in chaos and thrive when things get busy
• You communicate clearly and help others stay on track
• You are always looking for ways to work smarter and faster
• You value clean execution and know that the details matter

Salary Range: $62,111 to $78,500

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.