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  Triage and respond to inbound enquiries received through email, website, and social media platforms in a timely and professional manner
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  Prepare and send quotations using established templates and processes
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  Manage a high volume of daily enquiries while ensuring accuracy and attention to detail
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  Maintain and update customer information and enquiry records using internal systems and CRM platforms
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  Support social media activities across Meta platforms, including content coordination, engagement monitoring, and campaign support
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  Assist in the management and optimization of Google Ads campaigns to improve online visibility and lead generation
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  Update and maintain WordPress websites, including product uploads, content updates, and website optimization
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  Coordinate the launch of new products and ensure digital assets are updated across relevant platforms
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  Monitor digital marketing performance and provide recommendations for improvements where necessary
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  Collaborate with internal stakeholders to ensure consistent branding and communication across all digital channels

Requirements

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  Bachelor’s degree in Marketing, Business Administration, Communications, Digital Media, or a related field is preferred
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  3+ years of experience in digital marketing, customer support, or a related role
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  Strong proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel
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  Experience managing social media platforms, especially Meta platforms such as Facebook and Instagram
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  Working knowledge of Google Ads and digital advertising strategies
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  Experience using WordPress for website updates, optimization, and product launches
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  Familiarity with CRM systems and marketing tools such as Quatient and Pipedrive or similar platforms is an advantage
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  Strong written and verbal communication skills with the ability to manage customer enquiries professionally
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  Excellent organizational skills with the ability to manage multiple tasks and high enquiry volumes efficiently
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  Strong attention to detail and ability to follow templates, processes, and brand guidelines consistently

Benefits

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  HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
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  Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
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  Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!